Searching: firmware - 177 Results Found

Pegasus2 New Updates for Promise Utility and for Pegasus Firmware will cause errors if the update is stopped halfway.
Ken Chou posted this 01 May 2012

Today (March 20, 2012), Promise Technology released the SR1 update for Promise Utility software as well as an update to the firmware inside the Pegasus. Both updates need to be run and the Pegasus restarted to ensure continued trouble-free operation of the Pegasus.

  1. If you have not already been presented with this Update Screen when you run Promise Utility, then please click Promise Utility at the top, then click Check for Updates. The Utility will offer to update itself first. Click OK.

  1. The software will download its update and install itself.

  1. Once the update is successful, click the Restart button to refresh Promise Utility.

  1. Once Promise Utility.app comes up, click “Promise Utility” and Click “Check For Updates” again. Promise Utility will notify that there is now an upgrade to the firmware inside the Pegasus.

  1. Download this upgrade by clicking Update.

  1. You will see this screen as the firmware image is downloading.

  1. When the update is complete, click the Submit button as seen below.

  1. Type in CONFIRM into the dialog box and click OK.

  1. When you see the message below then the firmware is being loaded to the Pegasus internals.

  1. The progress screen below indicates the image is being written to the Pegasus firmware.

  1. You will see this when the flash is completed. Be sure to SHUT DOWN the PEGASUS now through the Utility or through pressing the Power button for 5 seconds.

  1. Once you turn the Pegasus back on, it will be running the new firmware.

If you have any problems or questions, please do not hesitate to contact Promise eSupport at support.promise.com.

Legacy Other What conditions will lead to Vtrak entering Maintenance Mode?
Ken Chou posted this 27 January 2012

What conditions will lead to Vtrak entering Maintenance Mode?

  1. Controller firmware mismatch (applicable to Vtrak X10). Vtrak Ex30 series will flash upgrade the slave controller coming up with mismatched firmware. Once booted the controller will synch up and flash upgrade the master’s firmware image.
  2. Memory mismatch. Whichever controller boots first will be the master and the slave will enter maintenance mode. Both controllers must have identical memory.
  3. SAS Domain Path is Broken or partially broken. Respective RAID controller SAS domain whose path is broken will enter maintenance mode.
  4. Manually entering maintenance mode
  5. Bad SAS expansion cable
  6. Bad expander
Reported Event: Corrective Action
Controller set to Maintenance Mode because of hardware mismatch with partner (controller) Compare controller types and amount of memory installed. Correct or update as needed.
Controller set to Maintenance Mode because of flash image version mismatch with partner (controller) X30 Series will update this controller to the same flash image version as the partner controller automatically
Controller has been set to Maintenance mode because there is a mismatch in the Controller Model or Hardware version with that of the partner controller Replace this controller with the same Model and Hardware version as the partner controller.
Controller has been set to Maintenance mode because there is a mismatch in the memory size with that of the partner controller Replace this controller’s memory with the same memory size as the partner controller
Partner Controller has entered maintenance mode to protect user data since one of the configured physical drives was disconnected in the partner controller Check and correct cable connections to external JBOD enclosures. Rebuild any critical logical drives. Back up array data. Replace the physical drive. Bring controller out of maintenance mode




How to enter and exit maintenance mode?

Method: Yes/No
Web Pam Pro E No
CLI using Telnet Yes
CLI using SSH Yes
CLI via RS232 Serial Cable Yes




Command line Syntax to enter and exit maintenance mode:

To enter maintenance mode:

Usage:

maintenance [-a <action>] -i <CtrlId>

maintenance -a enter -i <CtrlId>

Summary:

This command causes the selected RAID controller to enter maintenance mode.

Options:

-a <action> Which action to perform.

enter (Default)Enter maintenance mode.

-i <CtrlId> Controller id.

Examples:

maintenance -i 1




To exit maintenance mode:

Note: Run command on respective controller in maintenance mode

maintenance –a exit

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