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Legacy Other How to update your firmware if WebPAM is unsuccessful?
Ken Chou posted this 15 May 2009

PBL_RAM:  Updating firmware if WebPAM is unsuccessful.

 

Overview:  In some instances, the VTrak firmware must be upgraded through the PBL_RAM prompt.  This requires serial (RS232) and ethernet connections as well as a tftp server running on your host.

 

You can update the firmware using the following procedure (from the PBL_RAM):

 

1.    Download and install a tftpd server package.  It's a tftp server that is needed in order to send the firmware image to the controller.  Refer to KB article 10061 for more information.

 

2.    Put the firmware image in the root directory of the tftp **tftp does not work across different subnets**server program.

 

3.    Turn on the VTrak subsystem and issue a ctrl+c.  This should stop the boot.

 

4.    For DHCP, type:  net -d (this assigns a dhcp address to the subsystem) then type:  reset

          -OR- If you have a static ip already entered, move to step 5.

 

5.    Quickly type:  ctrl+c again to halt the boot.  Type:  ip  (this makes sure you have an ip address, and make note of the address)

 

6.    Now from the PBL_RAM>  type:  ptiflash -t -h <ip address of the tftp server> -f <exact fw image name>

 

7.    Hit enter and make sure the firmware download finishes successfully.

 

 

8.    Restart the subsystem.  You should be back up and running.

 

 

 

*Make sure any Host firewall program is disabled during this firmware upgrade

VTrak Other Using WebPAM for firmware updates on the VTrak Mx10 products may cause some issues.
Ken Chou posted this 16 April 2008

Summary:

Due to some issues seen with updating the firmware for VTrak Mx10 products via WebPAM, Promise Technology recommends performing all firmware updates on the VTrak Mx10 family via the CLU/CLI and TFTP server. This issue only effects the M210, M310 and M610 VTrak products.

Note - It is recommended to stop all I/O and Disk activity on the VTrak before updating the firmware. In the event of an error after the firmware flash, please contact Promise Technical Support for additional assistance: https://support.promise.com

 

Updating the firmware from the CLU

  1. Download the Free TFTP server from solarwinds.net site. A link is given below for download location.
     
  2. Install the Solar Winds TFTP server software. Reboot server after installation
     
  3. Download the latest VTrak MClass firmware update
     
  4. Launch the TFTP server
     
  5. Copy the firmware image file (*.img) to the C:\TFTP-Root Folder
     
  6. From the TFTP server, go to File and click on Configure. Click on the Security tab and make sure you enable Transmit and Receive.
    • You need to keep the TFTP server running to upgrade the firmware.
       
  7. Setup a serial connection to the VTrak controller and use HyperTerminal to log in
    • Check that the terminal settings are 115200, 8 bit, 1 stop bit, no parity, no flow control.
    • When the HyperTerminal window opens, press ENTER to start the CLU 
    • For more information on making the serial connection, please see your VTrak user manual.
       
  8. From the CLU's Main Menu, select Additional Info and Management, and then press Enter 
     
  9. Select Flash Through TFTP and then press Enter. Verify TFTP server IP address is the same IP address as the host PC. If TFTP server IP address is incorrect, you will be unable to download the firmware image from TFTP server.
     
  10. Select TFTP Server
    • Type the IP of TFTP server. This should be the same IP address as your host computer.
    • Port number: 69.  This is the default for TFTP server
    • File Name: Enter the filename of the firmware image to upload.
       
  11. Then select [start] and then press Enter. After pressig Enter, firmware download from the tftp server will begin. You should see the file being extracted from the host system.
     
  12. Once the firmware is complete, please be sure to reboot the VTrak.

 

Updating the firmware from the CLI

Steps 1 though 6 are same as above.

  1. Connect to the VTrak controller via serial or telnet connection and use HyperTerminal to log in
    • For serial: Check the following settings: 115200, 8 bit, 1 stop bit, no parity, no flow control.
    • For telnet: Telnet to the VTrak's IP address; port 2300
       
  2. When the HyperTerminal window opens, press ENTER and log in,
    • If the session opens into the CLU menu, type CTRL-X or choose Return to CLI from the main menu.
       
  3. At the CLI, type ptiflash -t -s -f
    • example: ptiflash -t -s 192.168.1.1 -f fw_multi_20031010.img
       
  4. Once the firmware update is complete, please be sure to reboot the VTrak.
     

 

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