Summary:

Due to some issues seen with updating the firmware for VTrak Mx10 products via WebPAM, Promise Technology recommends performing all firmware updates on the VTrak Mx10 family via the CLU/CLI and TFTP server. This issue only effects the M210, M310 and M610 VTrak products.

Note - It is recommended to stop all I/O and Disk activity on the VTrak before updating the firmware. In the event of an error after the firmware flash, please contact Promise Technical Support for additional assistance: https://support.promise.com

 

Updating the firmware from the CLU

  1. Download the Free TFTP server from solarwinds.net site. A link is given below for download location.
     
  2. Install the Solar Winds TFTP server software. Reboot server after installation
     
  3. Download the latest VTrak MClass firmware update
     
  4. Launch the TFTP server
     
  5. Copy the firmware image file (*.img) to the C:\TFTP-Root Folder
     
  6. From the TFTP server, go to File and click on Configure. Click on the Security tab and make sure you enable Transmit and Receive.
    • You need to keep the TFTP server running to upgrade the firmware.
       
  7. Setup a serial connection to the VTrak controller and use HyperTerminal to log in
    • Check that the terminal settings are 115200, 8 bit, 1 stop bit, no parity, no flow control.
    • When the HyperTerminal window opens, press ENTER to start the CLU 
    • For more information on making the serial connection, please see your VTrak user manual.
       
  8. From the CLU's Main Menu, select Additional Info and Management, and then press Enter 
     
  9. Select Flash Through TFTP and then press Enter. Verify TFTP server IP address is the same IP address as the host PC. If TFTP server IP address is incorrect, you will be unable to download the firmware image from TFTP server.
     
  10. Select TFTP Server
    • Type the IP of TFTP server. This should be the same IP address as your host computer.
    • Port number: 69.  This is the default for TFTP server
    • File Name: Enter the filename of the firmware image to upload.
       
  11. Then select [start] and then press Enter. After pressig Enter, firmware download from the tftp server will begin. You should see the file being extracted from the host system.
     
  12. Once the firmware is complete, please be sure to reboot the VTrak.

 

Updating the firmware from the CLI

Steps 1 though 6 are same as above.

  1. Connect to the VTrak controller via serial or telnet connection and use HyperTerminal to log in
    • For serial: Check the following settings: 115200, 8 bit, 1 stop bit, no parity, no flow control.
    • For telnet: Telnet to the VTrak's IP address; port 2300
       
  2. When the HyperTerminal window opens, press ENTER and log in,
    • If the session opens into the CLU menu, type CTRL-X or choose Return to CLI from the main menu.
       
  3. At the CLI, type ptiflash -t -s -f
    • example: ptiflash -t -s 192.168.1.1 -f fw_multi_20031010.img
       
  4. Once the firmware update is complete, please be sure to reboot the VTrak.