It is your responsibility to back up or otherwise save important data before installing any product and continue to back up your important data regularly.
Although RAID technology allows additional levels of redundancy it is still possible to loose data due to a double drive fault, user error, other device fault or software application running in your system. Please reference the “Limited Warranty“ and “Disclaimer of other warranties” in your respective product manual.
If you have experienced a possible data loss situation, please contact Promise technical support to determine the cause of the problem. It is very possible that Promise Technical Support maybe be able to assist in array recovery in the event of accidental array deletion, incorrect drive removal or even a double drive fault scenario.
If Promise is unable to recover your data there are many data and disk repair services available that can assist you.
