In order for Promise Technical Support to provide the highest level of service, Promise Technical Support will request that you provide the following:

  1. Chassis SN#
  2. TLA# (can be found on the chassis sticker next to SN#)
  3. Subsystem information report (subsysteminfo)

The Save Configuration feature was introduced on M-Class Mx10 and E-Class Ex10 RAID. For security reasons we strongly recommend to always use a password i.e. don’t leave the password field blank.

Saving the VTrak subsystem information report (subsysteminfo):

To save the subsysteminfo via WebPAM:

Once logged in on the left hand side in the upper corner of your screen there is a window pane that will show the IP address of the VTrak RAID (see screen capture below).

Click on the IP address. Once the new page comes up after clicking on the “Save” button you will be prompted to save the subsystem configuration (see screen capture below).

Once you click Save, choose a location for the file that will be easy to find; like your Desktop.


To save the subsysteminfo via the CLI:

You may also save the configuration information (subsysteminfo) from the CLI. To retrieve the configuration information you can issue the following command from CLI (example):

 export -t subsystem -f subsysteminfo.txt -s


Note: CLI requires that you use TFTP. A TFTP server will be necessary