Click on the video below to view.
Thank you for watching.
Visit our website at www.promise.com
Contact support:
Open a CRM ticket- support.promise.com
Telephone Inquiries - 1 (408) 228 1400 option 4
Searching: service report - 29 Results Found
Solutions for Mac Pro Instructional Video: How to save a Promise Utility Service report
Michael Sarmiento
posted this
16 January 2020
- Last edited 06 February 2020
Atlas S8+ How to Export a System Diagnosis Report from the Atlas S8+
PROMISE Technology Inc.
posted this
25 January 2019
- Last edited 25 January 2019
Introduction:
With most Promise products, debug is done by generating a Service Report. In the Atlas S8+, the procedure is slightly different. This KB documents how to collect service logs from the Atlas S8+.
There are two logs that need to be generated, the system diagnosis report, and the event logs.
System Diagnosis Report:
To collect the system diagnosis report, login to ASM, open the Control Panel and navigate to:
System > Maintenance > Import/Export and click Export under Export system diagnosis report.
A system diagnosis report will be generated, your browser may save the file automatically to the Downloads folder or ask where to save the file.
Event Logs:
To collect the event logs, login to ASM, open the Control Panel and navigate to
System > Log > System Log and click Download All.
Contact Promise Technology Support
Need more help? Save time by starting your support request online and a technical support agent will be assigned to your case.
Promise Technology Technical Support >
