PROMISE Knowledge Base

Searching: service report - 32 Results Found

PegasusPro Family How to save the Service Report in PegasusPro R8/R16

Babatunde Akinkuolie posted this 29 October 2024

In most troubleshooting scenarios, Promise Support will need the Service Report to diagnose the problem. The Service Report contains event logs, configuration details, and the status of all hardware components.

After logging into WebPAM Insight, start at the Dashboard menu. This menu provides a real-time overview of the physical enclosure hardware and functional systems of the PegasusPro.

To download the Service Report, click on the arrow icon to open the drop-down menu and select Download Service Report.

VESS R3000 Series How to save OPAS via USB flash drive or a Service Report via WebPAM ProE on the Vess R3000 Series

Alex Chang posted this 29 October 2024 - Last edited 30 October 2024

An OPAS (Service Report) is a detailed document that captures the configuration and status of all components in your RAID system. Support technicians or field engineers may request this report for diagnosis and troubleshooting.

To generate the Service Report through the WebPAM PROe GUI:

1. Access the Management Portal
- Enter your RAID system’s management IP in your browser.

2. Log In
- Username: administrator
- Password: (default is `password`)
- Click Login.

3. Navigate to the Dashboard
- Once logged in, switch to the Dashboard.

4. Generate the Service Report
- Click Generate Service Report in the header at the top of the interface (next to the Events/Alarm icon, which looks like a download icon).
- The system will compile information for the report. This may take a few minutes, depending on the report’s size.

5. Save the Report
- The Vess system generates the report in `.zip` format by default. Depending on your browser settings, you’ll either be prompted to choose a save location, or the file will be saved automatically in your Downloads folder.

Generating a Service Report via USB Flash Drive

Note: Use this method if you don’t know the management portal IP or cannot easily access the GUI

1. Prepare the USB Flash Drive
- Format the USB flash drive to FAT32.

2. Insert the USB Drive
- Insert the USB flash drive into the USB port on the left front side of the unit.

3. Check the LED Indicator
- The USB LED will flash green as the system begins collecting logs.
- If the LED flashes red, there has been a failure.Ensure the USB drive is inserted correctly or try another drive formatted to FAT32.
- When the beep sound stops and the LED turns solid green, the log collection has completed successfully.