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Vess R2000 Series How to save a system Service Report on the Vess R2000 Series
Richard Oettinger posted this 10 January 2017

How to save a system Service Report on the Vess R2000 Series

To Save a system Service Report on a VR2000 series:

  1. Log in to the web-based management GUI.
  2. Click on the Save Service Report link at the top of the management window.
  3. The Vess will generate a system Service Report, and depending on your browser's configuration you may either be prompted to select where to save the file, or the file may be automatically saved to your downloads folder.

 

This links to a Promise KB article on how to attach files to a web support case:

http://kb.promise.com/thread/how-to-attach-files-to-your-web-case/

 

Pegasus3 How to Save a Service Report from the Pegasus3 Series
P B posted this 23 November 2016 - Last edited 23 November 2016

Prior to calling Promise Technical Support for any Pegasus3 related issues, please capture and prepare the Service Report:

  • Open the Promise Utility, click on Subsystem Information, then unlock the padlock, and then click Save Service Report.

     
  • If this is successful, then it will open a new window for you to choose a folder to save the report. After that, you may use Finder to see that the file has been created in the folder.
    If it is unable to save the Service Report, you can manually gather information using the method below.

  • Open the Mac OS Terminal session: In Finder, go to Applications, then open Utilities, then open Terminal.

  • At the "$" prompt, type 
    promiseutil
    and press Enter. If Promise Utility is installed, this command will change the prompt to
    cliib> 
  • At the cliib> prompt, type each of the following commands on their own line, pressing Enter after each one:
subsys -v
enclosure -v
ctrl -v
phydrv -v
array -v
logdrv -v
checktable -l 0
event
event -l nvram
 
Once that is done, then in the Applications folder, open TextEdit, and from File select New Document
Select All from the Terminal window, and Copy the entire terminal session to your clipboard; then, Paste it into the TextEdit document. Finally, Save the TextEdit document as a "Rich Text File".
These logs are vital in assisting Technical Support for resolution of any issues.

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