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Pegasus R12 Removing/Replacing a Drive in the Disk Carrier - Pegasus R12
Babatunde Akinkuolie posted this 31 October 2024 - Last edited 31 October 2024

 The Pegasus R12 arrives with all HDDs pre-installed in their carriers and securely seated in the enclosure. If an HDD needs replacement, follow these instructions to safely remove and replace the HDD within its carrier.

Important Notes:
- Use Identical Replacement Drives: Ensure the replacement HDD is the same model as the one being replaced. For the best performance and compatibility, all HDDs in the enclosure should match in model and type.

Steps to Replace an HDD in a Disk Carrier

Removing the HDD from the Disk Carrier:
1. Position the Assembly: Place the HDD and disk carrier assembly on a stable, secure surface (e.g., a table).


2. Unscrew the HDD: Remove the four screws securing the HDD in the carrier.
3. Detach the HDD: Carefully lift the carrier off the HDD without twisting or bending it.

Installing the New HDD in the Carrier:
1. Insert the New HDD: Place the new HDD (of the same type) into the carrier, aligning it properly.
2. Secure the Screws: Reinsert and tighten the four screws to secure the new HDD within the carrier.
3. Orient the Carrier Correctly: Ensure the handle on the carrier is positioned at the top of the HDD, while the bottom, where the SATA and power connectors are located, faces downwards to align with the enclosure’s SATA ports.

This orientation allows the connectors to engage properly, ensuring reliable contact and power transfer for the new drive.

Pegasus R12 Thunderbolt Connection and Sleep Mode Behavior for Pegasus R12
Babatunde Akinkuolie posted this 31 October 2024 - Last edited 31 October 2024

When the Thunderbolt connection to the Pegasus R12 is interrupted—either by powering off or restarting the connected Mac, or physically disconnecting the Thunderbolt cable—the Pegasus R12 will enter sleep mode rather than a complete shutdown.

This means the Pegasus R12 remains powered on but in a low-power state, ready to quickly resume operation when the Thunderbolt connection is restored.

Important Points
Interruption scenarios: The Pegasus R12 will enter sleep mode in the following cases:
- The connected Mac is powered off or restarted.
- The Thunderbolt cable is disconnected from the Pegasus R12.
- Not a complete shutdown: Entering sleep mode does not fully power down the device. To fully shut down the Pegasus R12, follow the shutdown procedures using either PROMISE Utility Pro or the Power Button as described here.

Note: Always ensure volumes are ejected or dismounted properly before disconnecting the Thunderbolt connection to avoid data issues.

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