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Legacy Other SmartNAVI is not detecting the DS4600
Ken Chou posted this 20 April 2010

SmartNAVI is not detecting the DS4600.

If you connect the DS4600 to the host system and power it up before installing the SmartNAVI program, the SmartNAVI program will sometimes not detect the DS4600. The following instructions should get the DS4600 recognized in the SmartNAVI program:

1.       Unmount the DS4600 volume from the desktop if you have already configured your volume through the One-Touch button.

2.       Power down the DS4600

3.       Uninstall the SmartNAVI software.

4.       Reboot the host system. This will give us a fresh start to installing the DS4600.

5.       Install the SmartNAVI software.

6.       Startup the SmartNAVI software.

7.       Startup the DS4600. It should now be detected by the SmartNAVI.

You may want to attach the SmartNAVI program to your dock, and set it to start automatically when the host computer starts. If the SmartNAVI program is not running, it will not get status updates from the DS4600. The event log within the SmartNAVI program will not record any new errors from the DS4600 while the SmartNAVI program is inactive.

 

If the DS4600 is still not being detected by the SmartNAVI program, please contact Technical Support to further troubleshoot the issue.

SmartStor NS4600 Using Safe Mode to Update or Downgrade firmware
Ken Chou posted this 27 February 2010

This procedure can be used to restore the NS4600 after bad flash or downgrade firmware on the NS4600 to earlier build. Downgrades should “ONLY” be done if necessary (such as restoring a feature that is currently inoperable).

  1. Download the NS4600 Firmware you intend to flash from the Promise support site.
  2. Make a note of the current IP address of your NAS by writing it down.
  3. Power off the NS4600. Hold the power button and reset button (pin hole located to the left of chassis screw – bottom left - will need paperclip or push pin) for 5 seconds to power-on in Safe Mode. The status and Ethernet LED will both flash blue after 10 seconds. The NS4600 will boot completely into Safe Mode after 30 to 45 seconds.
  4. Open a browser and enter: \ipaddress (example: \192.168.50.149)
  5. The Public Folder Share (RAM disk) will appear in the browser. Open the Public Folder Share and copy the firmware file to it.
  6. Open another browser and enter: //ipaddress (example: //192.168.50.149)
  7. The Safe Mode webpage will appear. Enter the firmware filename and select “OK” to begin the firmware update process. The NS4600 will reboot after the update completes successfully.

    NOTE: Do not interrupt the Firmware update process. Doing so can result in permanent damage to the unit which will require an RMA replacement.
  8. If the Safe Mode update or downgrade process fails to restore NS4600 to functional state, please contact technical support for “RMA” replacement.

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