Searching: Power - 135 Results Found

VESS A Family How to Locate the OS Label Sticker with License Code on Your Machine
Hosam Helmy posted this 02 February 2025

If you own one of our machines (models 3340, 6120, or 6600), you might need to locate the Operating System (OS) label sticker with the license code for activation or troubleshooting. This guide will help you quickly find the sticker on each machine.

Model 3340

  1. Location of the Sticker:

    • The OS label sticker is located on the left panel of the machine.

    • It is positioned near other labels, including the warning stickers and the serial number tag.

  2. Description of the Sticker:

    1. The OS label is rectangular and includes text such as "Windows® IoT" or "windows server."

    2. The license code is a 25-character alphanumeric string.Look for a distinct color or design (e.g., green or blue background) that stands out among other labels.

Model 3120

  1. Location of the Sticker:

    • On this model, the OS label sticker is also on the Left panel, placed near the power supply warning label and the product serial number sticker.

Model 6600

  1. Location of the Sticker:

    • The OS label is located on the top surface near the back panel of the machine.

    • It is placed adjacent to the compliance and certification labels (CE, UKCA, FCC).

Thunderboltâ„¢ Pegasus Family Connecting the Legacy Pegasus1 and Pegasus2 to M1/M2/M3/M4 Mac Systems Using a Thunderbolt 3 (USB-C) to Thunderbolt 2 Adapter
Babatunde Akinkuolie posted this 08 January 2025 - Last edited 08 January 2025

To connect the legacy Pegasus1 or Pegasus2 chassis to an M1/M2/M3/M4 Mac system, you must use the original Apple Thunderbolt 3 (USB-C) to Thunderbolt 2 Adapter.

Recommended Adapter:


Compatibility Notes:

  • Pegasus1 and Pegasus2 require this adapter for connection to modern Mac systems equipped with USB-C/Thunderbolt 3/4 ports.
  • Pegasus3 , Pegasus M4, and Pegasus32 do not require an adapter. These models natively support Thunderbolt 3/4 connections.

Important Setup Steps:

  1. Adapter Connection:

    • Plug the Thunderbolt 2 cable from the Pegasus1/Pegasus2 into the Apple Adapter.
    • Connect the USB-C end of the adapter into your Mac's Thunderbolt 3/4 port.
  2. Power On the Pegasus Unit.

  3. Check Connection:

    • Open Mac System Information → Thunderbolt section.
    • Confirm the Pegasus device is detected.

       4. Install the DEXT Driver (macOS Sequoia or Later) if you haven't done so


For any further issues or troubleshooting, contact Promise Technology Support or or visit the Promise Knowledge Base.

Close