Introduction:

With most promise products debug is done by way of generating a service report. In the Atlas S8+ the procedure is slightly different. This KB documents how to collect service logs from the Atlas S8+.

There are two logs that need to be generated, the system diagnosis report and the event logs.

 

System Diagnosis Report:

To collect the system diagnosis report, login to ASM, open the Control Panel and navigate to

System > Maintenance > Import/Export and click Export under Export system diagnosis report.

 

 

A system diagnosis report will be generated, your browser may save the file automatically to the Downloads folder or ask where to save the file.

 

Event Logs:

To collect the event logs, login to ASM, open the Control Panel and navigate to

System > Log > System Log and click Download All.