Products Affected:
- SuperTrak EX8654
- SuperTrak EX8658
Conditions:
- In the host system the SuperTrak EX8654/EX8658 is connected to a single or cascaded multiple Promise VTrak J310s/J610s JBODs.
- The VTrak JBOD is currently on-line and powered on.
- Turn off the host system while leaving the VTrak JBOD under power.
- Disconnect the VTrak JBODs from the host and then exchange the existing the SuperTrak EX8654/EX8658 with a replacement.
- Reconnect the VTrak JBODs to the newly installed SuperTrak EX8654/EX8658 while the JBOD is still powered on.
- Turn on the host system.
Failure Mode/Symptom:
-
With the above conditions and sequence of events, "Access Firmware Timeout" error will be displayed during BIOS post time. The system will halt and not be able to boot.
Solution/Work Around:
- Users must power off the VTRak JBODs when replacing the SuperTrak EX8654/EX8658.
Additional Comments:
- For the VTrak JBOD with replaceable controllers, the controller cannot be hotswapped without power cycling the VTrak JBOD. The SuperTrak EX8654/EX8658 does not support controller hotswap failover.