Issue:

When configuring your VTrak/Vess Storage, all SATA SSDs are showing as "not usable" despite being tested and qualified on our compatibility list.

Solution:

If you're encountering the "not usable" status for SATA SSDs in your VTrak/Vess Storage configuration, follow these steps to ensure proper setup:

1. Verify SSD Type: Confirm whether the SSD drives are SATA.
2. Use SATA to SAS Dongle: If the SSDs are SATA, you'll need a SATA to SAS dongle to ensure compatibility with your VTrak/Vess Storage. This dongle acts as an adapter, connecting SATA SSDs to the SAS interface of the storage system. SAS SSDs do not require the dongle.
3. Contact Sales Team: If you require a SATA to SAS dongle, get in touch with our regional Sales Team to place an order and purchase the necessary adapter for your SATA SSD drives.