Product: UltraTrak RM4000
Additional Description: Glitches such as a ‘disk is set down’ or ‘disk plugged in’
We have been able to see some deficiencies in the UltraTrak FW in our lab.
The FW supports 8 channels and when the 4-bay enclosure is detected, the channel scheme changes. It appears there is a whole in the FW channel scheme that will expose additional channels which will cause the glitches such as a ‘disk is set down’ or ‘disk plugged in’.
We have not encountered any loss of data and believe the bug is more of a nuisance than being critical. In all of the cases that I had seen, some were recoverable during the system runtime and some were recoverable with a system reboot.