I forgot my password on my Promise VTrak Ex30.  How do I reset the password?


1. The Ex30 has a password reset button located beside the mini-db9 connector for UPS monitoring.

2. Using a small pin or paper clip, momentarily depress the button on any controller.

3. Connect via serial, ssh, telnet or WebPAM Pro-e to the VTrak and login with the default username/password (administrator/password)

Tech Support Contact Information: