Question:

I forgot my password on my Promise VTrak Ex30.  How do I reset the password?

Solution:

1. The Ex30 has a password reset button located beside the mini-db9 connector for UPS monitoring.

2. Using a small pin or paper clip, momentarily depress the button.



3. Connect via serial, ssh, telnet or WebPAM Pro-e to the VTrak and login with the default username/password (administrator/password)


Tech Support Contact Information:

https://www.promise.com/ContactUS/