Make sure you install the Promise Utility. if your volume is missing, Its possible that one of the drives came up missing at boot up. If a drive is not latched or detected it can lead to the Pegasus R4i marking the array “incomplete”. Here is how to address the problem. Since the volume is not online you will have to download the Promise Utility from the Promise download center Downloads.


See the following  >> Link << on how to accept the incomplete array or fixing the problem then booting back up with the HDD present.