In most troubleshooting scenarios, Promise Support will require the Service report to diagnose the problem effectively. This report contains event logs, configuration details, and the status of all hardware components.

You can save the report using two methods:

Option 1: Saving from the Home Page :

  • Log in to the Web Interface of the unit.
  • Click the “Download” icon located at the top right corner of the screen to generate the report.

  • The report will be saved as a compressed zip folder.
  • Unzip the folder to view the generated report.

Note: Generating the report may take a few minutes depending on the size of the array configuration.

Option 2: Saving from the Administration Tab:

1. Log in to the Web Interface of the unit and navigate to the Administration tab.
2. Click on the Import/Export tab.
3. Select the Export option.
4. Choose “Service Report” from the list of export options.
5. Click Submit to save the file.
6. A progress bar will indicate the status of the export request.
7. The Service report will be saved as a compressed zip folder.