One Plug Auto Service (OPAS) is a feature unique to Promise’s video surveillance solutions. It simplifies maintenance, reduces complexity, and streamlines technical support by allowing users to easily gather all necessary logs and data for the Promise support team to analyze the status of Vess A-Series NVRs.
Method 1: Using a USB Flash Drive
1. Prepare the USB Drive
- Format the USB drive to FAT32.
- Create a folder named “opas” on the USB drive.
2. Insert the USB Drive
- Insert the USB drive into the USB port on the left side of the front panel.
3. Listen for the Beeps
- You will hear a few short beeps followed by a long beep. Once the long beep stops, remove the USB drive.
4. Send the Report
- Email all files in the opas folder to Support@promise.com for analysis.
OPAS USB Light Indicator
- Green: OPAS device (USB drive) detected.
- Green Blinking: OPAS operation in progress.
- Red: OPAS operation failed.
[Vess A6600/Vess A6800/Vess A6600P/Vess A6800P/Vess A8600/Vess A8800]
Via [WebPAM ProE ]
1].Double click the icon – WebPAM ProE at desktop
2].Login with user name and password (default user name: administrator ; password: password )
3]. Go to the following path and click “Save” button
4].Here is the output.
This links to a Promise KB article on how to attach files to a web support case:
https://kb.promise.com/thread/how-to-attach-files-to-your-web-case/
