Prior to calling Promise Technical Support for any Pegasus3 / Pegasus32 Series related issues, please prepare the Service Report first.
Launch Promise Utility Pro first (Switch to Go > Applications > Promise Utility Pro at your mac system)
1].Click the icon (Thunderbolt /USB)
2]. Select the Pegasus3/Pegasus32 as shown
3]. Switch to “Controls” tag
4].Click the lock to make “unlock”
5].Put the password of the user name for this Mac system.
6].Click “OK” button
7]. Click “…”
8]. Click “Device Service report” to save it
9]. Save as file-name as default format “Service Report_MM_DD_Year_Hour_Minute”
10]. Select Where to save the file above (Desktop)
11].Click the Save button.
12]. Its look
