Prior to calling Promise Technical Support for any Pegasus3 / Pegasus32 Series related issues, please prepare the Service Report first.

Launch Promise Utility Pro first (Switch to Go > Applications > Promise Utility Pro at your mac system)

1].Click the icon (Thunderbolt /USB)

2]. Select the Pegasus3/Pegasus32 as shown


3]. Switch to “Controls” tag

4].Click the lock to make “unlock”


5].Put the password of the user name for this Mac system.

6].Click “OK” button


7]. Click “…”

8]. Click “Device Service report” to save it


9]. Save as file-name as default format “Service Report_MM_DD_Year_Hour_Minute”

10]. Select Where to save the file above (Desktop)

11].Click the Save button.


12]. Its look