Introduction:

If there is replacement request, it’s required to register user account, your product and open a support case first.

Please refer to this KB for the detailed step-by-step.

https://kb.promise.com/thread/how-to-register-your-storage-and-create-a-support-case-on-the-support-portal/

 

Next, Open new RMA case.

 

  1. Log in to https://support.promise.com

  

   

  1. From the “RMA Support” dropdown select “Open New RMA”

 

  1. Click on the Support Case Approved for RMA

 

  1. Select the Type of RMA.
  2. Enter additional notes and click “Submit”

 

  1. Enter the “RMA shipping address”
  2. If billing and shipping address are the same click “Yes”. If the billing address is different select

          “No” to enter the billing address. (Required only if a credit card is submitted).

  1. Enter credit card and carrier information in fields provided.
  2. Click “Submit”

 

  

  1. The last page will let you verify that all information entered is correct.
  2. Click “Submit” to complete submission of RMA request.

 

 

 

Here's an example of viewing existing RMA case ID ; Please share this ID for RMA/DOA request.