With most Promise products, debug is done by generating a Service Report. In the Atlas S8+, the procedure is slightly different. This KB documents how to collect service logs from the Atlas S8+.
There are two logs that need to be generated, the system diagnosis report, and the event logs.
System Diagnosis Report:
To collect the system diagnosis report, login to ASM, open the Control Panel and navigate to:
System > Maintenance > Import/Export and click Export under Export system diagnosis report.
A system diagnosis report will be generated, your browser may save the file automatically to the Downloads folder or ask where to save the file.
To collect the event logs, login to ASM, open the Control Panel and navigate to
System > Log > System Log and click Download All.
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