Introduction:
With most Promise products, debug is done by generating a Service Report. In the Atlas S8+, the procedure is slightly different. This KB documents how to collect service logs from the Atlas S8+.
There are two logs that need to be generated, the system diagnosis report, and the event logs.
System Diagnosis Report:
To collect the system diagnosis report, login to ASM, open the Control Panel and navigate to:
System > Maintenance > Import/Export and click Export under Export system diagnosis report.
A system diagnosis report will be generated, your browser may save the file automatically to the Downloads folder or ask where to save the file.
Event Logs:
To collect the event logs, login to ASM, open the Control Panel and navigate to
System > Log > System Log and click Download All.
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