This article will detail how to Hard Reset the SmartStor NS2300N to the factory defaults for the installed firmware.

This process DOES NOT harm any data that may be present on the unit, and DOES NOT remove any installed plug-ins.

You may need to reset the NAS for any number of reasons. If you are experiencing any of the following, a reset should resolve your problem:

1. File Permissions are not functioning currently. User has read/write access to folder but cannot read/write.
2. Directories appear empty using any service (SMB/CIFS, AFP, NFS, FTP)
3. Plugins are not functioning correctly.

   Plugin automatically disables after hours or days.
   Plugin cannot be enabled.
   Using DLNA Plugin, no device (360, PS3, PCH) detected SmartStor as Media Server.
   No content is available to iTunes using iTunes Server Plugin yet music files exist in music folder.


1. Verify that the Array/Volume" is "Functional" and that you can read and write to Array/Volume. Perform a simply test by read and write a file to one of your directories.

2. On the rear of the SmartStor NS2300N you will find a small pin sized hole to the right of the USB Port. Push and hold the reset button using a paper clip or push pin until the SmartStor NS2300N "Powers Off". This generally takes about 25 to 30 seconds.

3. Power-On SmartStor NS2300N and log into PASM (remember, password has been reset to default which is "admin"). You will need to re-enable services such as Windows, Macintosh, Unix/Linux, FTP and Printer Service. You will also need to enable permissions under "File and Print > File Sharing" and File and Print > Sharing Setup" as these have been reset due to the configuration files being cleared. Once you reapply the permissions your NAS will become accessible again from clients.


If you find that your plug-ins have been disabled after the reset ensure that the Application Plug-in option is checked.