In Case you need technical support please visit:


PROMISE provides this interface as a simple way to communicate electronically with technical support 24 hours a day. 


From here you can register your PROMISE branded gear, Open support tickets and even get authorization to replace failed components. 

For the fastest service register your product in advance, before there is a problem. 

Registration ensures PROMISE has the details about your installation and warranty status.

Step 1. Register yourself as a user

Step 2. Register your product

Step 3. Open a case to communicate directly with a PROMISE technical support person about your installation


Note, please disable the Pop Up Blocker for this side

Please attach the Service Report from your Vess A Product to the support case.

Here is a small Video how to create the Service Report  (For a better view, click on full screen):