Default Configuration:

  • DHCP Enabled by Default – Connect the VTrak J5000 to a DHCP-enabled network to automatically assign an IP address.
  • Retrieve the IP address from your router or use an IP scanner to locate the device.
  • Optionally, configure a static IP address after initial setup.

Steps for Serial Connection Setup

1. Identify the COM Port

  • Use Device Manager to check the available COM ports.
  • COM1 and COM2 are typically reserved by the OS, even if no physical port is available.
  • For modern systems without built-in serial ports, use a USB-to-Serial adapter (as shown in the example image).

Example: Adapter is recognized as COM10 in Device Manager.

2. Select a Terminal Emulator

  • Recommended Tool: Tera Term (Free Terminal Emulator).
    • Displays active COM ports for easier selection.
    • Quick and simple configuration.

Alternative Tools:

  • PuTTY
  • HyperTerminal (Windows Legacy).

3. Connect to the VTrak J5000

  • Baud Rate: 115200
  • Data Bits: 8
  • Parity: None
  • Stop Bits: 1
  • Flow Control: None
  1. Open the terminal emulator and select the correct COM port (e.g., COM10).
  2. Configure the connection settings as listed above.
  3. Press Enter after connecting to see the login prompt.

4. Login and Configure Settings

  • Enter your login credentials (default: administrator/password).
  • Use CLI commands to retrieve or configure settings:
    • To Check Current IP Address: 
      net -l
    • To Set a Static IP Address: 
      net -m -i <IP_ADDRESS> -s <SUBNET_MASK> -g <GATEWAY>

Additional Tools and Documentation

Important Notes

  • Ensure the USB-to-Serial adapter drivers are installed and up-to-date.
  • For networks without DHCP, manual static IP assignment will be required.
  • Avoid using COM1/COM2, as these are often reserved by the operating system.
  • Keep the terminal log file if contacting Promise Technical Support for assistance.