R P
posted this
22 May 2023
- Last edited 22 May 2023
Introduction:
If there is a problem or support is needed to configure a Promise product it will be necessary to register the product and open a support case.
Registering your product:
Product registration must be done at support.promise.com.
Please disable any popup blockers for this site.
The first step is to create a new user, click the New User Registration button..
Fill out the required fields...
Now that you have a user account, the next step is to login and register your Promise storage.
Choose your product from the drop-down list.
Select the number of products to register, usually that would be 1.
Enter the product serial number, date purchased (then click Get Warranty) and enter the OS information and click the Complete Registration button at the bottom.
Now that the product is registered, the next task is to open a support case.
Select the product you just registered from the pull-down menu.
Fill out the required fields, give a clear description of the problem and upload a service report if possible. The Knowledge Base contains articles on saving service reports from various products.
To upload the service report, click the Attach button, the Choose File menu will appear, select the file and click Upload Files, the menu will disappear. Then click Submit to complete the process.
Promise Technical Support will contact you by phone or by responding to the CRM, when the CRM is responded to an email will be sent to the email address entered in the user account.
