Searching: service report - 26 Results Found

Pegasus32 How to save a service report via Promise Utility PRO for Pegasus3/Pegasus32 Series
Alex Chang posted this 04 October 2023 - Last edited 04 October 2023

Prior to calling Promise Technical Support for any Pegasus3 / Pegasus32 Series related issues, please prepare the Service Report first.

Launch Promise Utility Pro first (Switch to Go > Applications > Promise Utility Pro at your mac system)

1].Click the icon (Thunderbolt /USB)

2]. Select the Pegasus3/Pegasus32 as shown


3]. Switch to “Controls” tag

4].Click the lock to make “unlock”


5].Put the password of the user name for this Mac system.

6].Click “OK” button


7]. Click “…”

8]. Click “Device Service report” to save it


9]. Save as file-name as default format “Service Report_MM_DD_Year_Hour_Minute”

10]. Select Where to save the file above (Desktop)

11].Click the Save button.


12]. Its look




General How to Register Your Storage and Create a Support Case on the Promise Website
R P posted this 22 May 2023 - Last edited 22 May 2023


If there is a problem or support is needed to configure a Promise product it will be necessary to register the product and open a support case.

Registering your product:

Product registration must be done at

Please disable any popup blockers for this site.


The first step is to create a new user, click the New User Registration button..

Fill out the required fields...

Now that you have a user account, the next step is to login and register your Promise storage.

Choose your product from the drop-down list.

Select the number of products to register, usually that would be 1.

Enter the product serial number, date purchased (then click Get Warranty) and enter the OS information and click the Complete Registration button at the bottom.

Now that the product is registered, the next task is to open a support case.

Select the product you just registered from the pull-down menu.

Fill out the required fields, give a clear description of the problem and upload a service report if possible. The Knowledge Base contains articles on saving service reports from various products.

To upload the service report, click the Attach button, the Choose File menu will appear, select the file and click Upload Files, the menu will disappear.  Then click Submit to complete the process.

Promise Technical Support will contact you by phone or by responding to the CRM, when the CRM is responded to an email will be sent to the email address entered in the user account.