Searching: service report - 27 Results Found

PegasusPro R8/R16 How to save the Service Report in PegasusPro R8/R16
Alex Chang posted this 23 December 2022

In most of the Troubleshooting scenarios, Promise Support will need the Service report to diagnose the problem. It will contain event logs, the details of configuration and the status of all Hardware components.

The Dashboard menu is the starting point on WebPAM Insight after login. This display menu provides a quick overview of the real time status to the physical enclosure hardware and functional systems of the PegasusPro.

Click on the arrow icon to view a drop-down menu and select Download Service Report.


Vess Family General Topic: Create an Service Report before you contact Promise Technical Support.
Promise Technology posted this 21 April 2021 - Last edited 23 April 2021


In Case you need technical support please visit:


PROMISE provides this interface as a simple way to communicate electronically with technical support 24 hours a day. 


From here you can register your PROMISE branded gear, Open support tickets and even get authorization to replace failed components. 

For the fastest service register your product in advance, before there is a problem. 

Registration ensures PROMISE has the details about your installation and warranty status.

Step 1. Register yourself as a user

Step 2. Register your product

Step 3. Open a case to communicate directly with a PROMISE technical support person about your installation


Note, please disable the Pop Up Blocker for this side

Please attach the Service Report from your Vess A Product to the support case.

Here is a small Video how to create the Service Report  (For a better view, click on full screen):