Searching: service report - 32 Results Found

VESS A6000 Series How to Save an OPAS (Service Report) via USB Flash Drive or WebPAM ProE
Alex Chang posted this 28 October 2024 - Last edited 31 October 2024

One Plug Auto Service (OPAS) is a feature unique to Promise’s video surveillance solutions. It simplifies maintenance, reduces complexity, and streamlines technical support by allowing users to easily gather all necessary logs and data for the Promise support team to analyze the status of Vess A-Series NVRs.

Method 1: Using a USB Flash Drive

1. Prepare the USB Drive
- Format the USB drive to FAT32.
- Create a folder named “opas” on the USB drive.

2. Insert the USB Drive
- Insert the USB drive into the USB port on the left side of the front panel.

3. Listen for the Beeps
- You will hear a few short beeps followed by a long beep. Once the long beep stops, remove the USB drive.

4. Send the Report
- Email all files in the opas folder to Support@promise.com for analysis.

OPAS USB Light Indicator
- Green: OPAS device (USB drive) detected.
- Green Blinking: OPAS operation in progress.
- Red: OPAS operation failed.

 

 

 [Vess A6600/Vess A6800/Vess A6600P/Vess A6800P/Vess A8600/Vess A8800]

 

Via [WebPAM ProE ]

1].Double click the icon – WebPAM ProE at desktop

 

2].Login with user name and password (default user name: administrator ; password: password )

3]. Go to the following path and click “Save” button

 

4].Here is the output.

 

This links to a Promise KB article on how to attach files to a web support case:

https://kb.promise.com/thread/how-to-attach-files-to-your-web-case/

 

VESS R2000 Series How to save a system Service Report on the Vess R2000 Series
Richard Oettinger posted this 10 January 2017

How to save a system Service Report on the Vess R2000 Series

To Save a system Service Report on a VR2000 series:

  1. Log in to the web-based management GUI.
  2. Click on the Save Service Report link at the top of the management window.
  3. The Vess will generate a system Service Report, and depending on your browser's configuration you may either be prompted to select where to save the file, or the file may be automatically saved to your downloads folder.

 

This links to a Promise KB article on how to attach files to a web support case:

http://kb.promise.com/thread/how-to-attach-files-to-your-web-case/

 

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