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Pegasus R12 Managing a Pegasus R12 with a modern macOS
Babatunde Akinkuolie posted this 11 November 2024 - Last edited 08 January 2025

Using Pegasus R12 on a Modern Mac

To use a Pegasus R12 on a modern Mac, install the latest Pegasus R12 DEXT driver and PROMISE Utility Pro for storage management.

Downloads:

Installing the Pegasus R12 DEXT Driver for Thunderbolt Connection on macOS

The Pegasus R12 DEXT Driver must be installed before connecting the Pegasus R12 to the Thunderbolt port of your Mac with the Thunderbolt Cable. This driver supports macOS 12.4 or later.

Preliminary Check

  1. Verify macOS Version: Click on the Apple symbol in the upper left corner and select About This Mac to confirm your system meets the macOS 12.4 or later requirement.

Installation Steps

1. Download the Driver: Use the provided link.

2. Run the Installer:

  • Double-click the downloaded .pkg file.
  • Click Continue when the installer menu appears.

3. Standard Installation:

  • Click Install and enter your password to authorize.
  • If reinstalling, enter your password to modify the existing driver.

4. Enable Driver Extensions:

  • If prompted with Driver Extension Blocked, go to System Settings > Extensions > Driver Extensions.
  • Click Allow and confirm with your Mac password.

  • Enable the PegasusPro DEXT Driver Installer by entering your password again.

5. Complete Installation: Once you see a success message, click Close.

6. Verify Installation: Check for the DEXT Driver Installer in Applications or Mac Terminal.

Use either of these methods to confirm successful installation:

  • Method #1: PegasusPro DEXT Driver Installer

    • Go to Applications and double-click PegasusPro DEXT Driver Installer.
    • If installed, you’ll see an "Uninstall" option in the pop-up window.

  • Method #2: Mac Terminal 
  1. Open Terminal and enter: sudo -s . Input your password when prompted.
  2. Then, enter: systemextensionsctl list | grep pegasus
  3. Look for "activated enabled" in the output to confirm activation.

Note : If the screenshot output below says "activated waiting for user" after entering systemextensionsctl list | grep pegasus , This indicates that the driver is installed but requires manual approval in your Mac security settings before it can function properly. Enable the PegasusPro DEXT Driver Installer  via Driver Extensions and restart your Mac . After rebooting, run the following command again (systemextensionsctl list | grep pegasus) to confirm the driver status says "activated enabled" 

Final Steps

  1. Power Down the Pegasus R12: Press the power button to shut down the device
  2. Reconnect and Restart: Power on the Pegasus R12 and connect it to the Mac with the Thunderbolt Cable.

Your Pegasus R12 is now ready to use with Thunderbolt on macOS.

Updating Firmware in a Pegasus R12

A. Online Firmware Update

  1. Open PROMISE Utility Pro and go to the Firmware Update menu.
  2. Use the Online option to check the firmware version. If an update is available, click Update.
  3. The utility downloads and updates the firmware automatically.
  4. Restart the computer once the process is complete. After rebooting, the Pegasus R12 will be ready to use.

B. Manual Firmware Update

  1. Download Firmware: Pegasus R12 Firmware
  2. Update Using PROMISE Utility Pro:
    • Open PROMISE Utility Pro and go to Firmware Update.
    • Click Update, then confirm the action in the pop-up menu.
    • Drag the downloaded .img firmware file into the utility.
    • The utility uploads and updates the firmware.
  3. Complete Update: Restart the Mac after the process finishes.

The firmware update process is the same for both online and manual methods.

Notes

  • Always eject the Pegasus R12 volume before disconnecting it from the Mac.
  • Keep the PROMISE Utility Pro software updated for optimal performance.
  • Contact Promise Technology Support for assistance if you encounter any issues.

VTrak Family Battery Replacement Procedure on the D5000/E5000 Series
Babatunde Akinkuolie posted this 06 November 2024 - Last edited 06 November 2024

This document provides a step-by-step guide for system administrators or technicians on how to properly replace the battery on Promise D5000 Series and Promise E5000 Series devices.

Applicable Models:

Battery Replacement Procedure

Step 1 – Shutdown the Controller

  1. Access the GUI and navigate to Administration > Subsystem Information.
  2. Select Shutdown for the subsystem or individual controllers (Controller 1 or Controller 2).
  3. In this example, shutdown Controller 1.

Step 2 – Unplug the Target Controller

  1. When the GUI connection to the controller is lost or shows the controller is shutting down, unplug the target controller.
  2. If shutting down the entire subsystem, the PSU (Power Supply Unit) will stop output after completing its shutdown.
  3. Turn off the PSU switch manually if needed and unplug Controller 1 to replace the battery.

Step 3 – Check LEDs and Disable Battery Power

  1. Verify that all LEDs on the controller FRU (Field Replaceable Unit) are off after shutdown.
    • If any LED remains ON or Flashing, the controller may be in C2F (Cache to Flash) mode.
    • Wait 5 minutes; if LEDs remain on, press the Password Reset Switch (RSVD) to interrupt. If LEDs still remain on, document the case and contact Technical Support.

Step 4 – Wear Electrostatic Gloves and Bracelet

  • Wear electrostatic gloves and bracelet to prevent EMI damage to hardware components.

Step 5 – Unmount Screws and Cover

  • Remove the three screws securing the cover.

Step 6 – Unmount Screws and Battery

  • Remove the three screws securing the battery.

Step 7 – Mount the New Battery and Screws

  1. Attach the new battery to the 2 x 13 battery connector header on the controller.

  2. Secure it with the three screws.

    Caution: Carefully align the battery to avoid damaging the connector.

Step 8 – Mount the Cover and Screws to the FRU

  • Reattach the top cover and secure with the three screws.

Step 9 – Insert Controller into Enclosure

  1. Reinsert the controller FRU into the enclosure.

  2. Wait for the controller to boot completely.

  3. Verify in the GUI or CLI that the controller is recognized and has booted successfully.

    • If the whole subsystem was shut down, manually turn on the two PSU switches after battery replacement on both controllers.

Additional Information – Battery Part Number (PN)

Always verify the part number (PN) on the battery's label:

  • G32800011007300 – 7.3V, 2000mAh Rechargeable Lithium-ion battery pack with two LG Cells (18650HD2, 2000mAh, 2S1P).

Contact Promise Technology Support

For further assistance, initiate your support request online for faster service. A technical support agent will be assigned to your case.


Promise Technology Technical Support > 

 

 

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