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UltraTrak How to install WebPAM for the Ultrak SX8000
Ken Chou posted this 19 August 2005

Product: UltraTrak SX8000

Platform: Windows OS

Firmware/Bios Version: 1.130

Installation applies to Ultratrak Sx4000,RM4000,RM15000

This is an installation procedure for webpam that applies to the Ultratrak subsystems.Please follow these steps to ensure smooth installation of the Webpam software

1: Make sure that you are running build 1.30 for the UltratrakRM

2: Enable the Promise RAID console manager in the LCD Panel

3: Reboot the Windows system and load the RAID CONSOLE INF driver

4: Thru the ADD HARDWARE WIZARD install RAID CONSOLE as a System Device

5: Proceed to install Web PAM.

6: During the install you will need to Select EXTERNAL Subsystem

7: Add features UTILITY and CIMON

8: Finish installation

Once the utility is install you will need to type in the IP adress of the host to get the Web PAM log In

Additional Information: Note Web does not work with the Ultratrak TX8 and TX4

UltraTrak Problems when creating a single JBOD
Ken Chou posted this 19 August 2005

Product: UltraTrak RM4000

Platform: All

Additional Description: Glitches such as a ‘disk is set down’ or ‘disk plugged in’

Solution:

We have been able to see some deficiencies in the UltraTrak FW in our lab. 

The FW supports 8 channels and when the 4-bay enclosure is detected, the channel scheme changes.    It appears there is a whole in the FW channel scheme that will expose additional channels which will cause the glitches such as a ‘disk is set down’ or ‘disk plugged in’.

We have not encountered any loss of data and believe the bug is more of a nuisance than being critical.   In all of the cases that I had seen, some were recoverable during the system runtime and some were recoverable with a system reboot.

Additional Information:

Firmware Rev:1.1.0.36

Maxtor 5A250J0 

WDC WD2500JB-00EVA 

OS: WinXP

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