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Ultra Why can't I see the Promise card scan during the system boot?
Ken Chou posted this 14 June 2004

Product: Ultra100TX2

Platform: all

Firmware/Bios Version: all

Additional Description: The Power On Self Test or "POST" should show devices attached to system during the boot

Solution:

There are several reasons why this cannot be seen. You may have the splash screen from the system BIOS enabled (could be shadow or quiet boot) and this should be disabled for diagnostic.

This usually indicates a conflict with another device in the system. To determine which device is conflicting, remove all other PCI peripherals and disable all devices on the motherboard such as USB, LAN, and SCSI. Also, for troubleshooting purposes, try disabling USB boot, PXE boot, Rapid Boot/Quick boot, and Silent Boot. If the card is still not seen there may be a motherboard BIOS conflict. Try the Promise card in another motherboard to confirm this.

 

Ultra Driver installation guide
Ken Chou posted this 03 June 2004

Product: Ultra133TX2

Product Description: HBA

Platform: all

Firmware/Bios Version: all

Solution: Ultra133 Device Driver and BIOS Update Installation Guide for Windows 2000, Windows NT 4.0, and Windows 95/98/98SE

To perform any of the installation methods below you will need 1 System Boot

Disk (Win 98 CD ROM Boot Disk or Emergency Boot Disk) with Drivers

and BIOS that should be prepared on a Win95/Win98 Machine.

Preparing a System Boot Disk with Driver and BIOS files

-From the Windows Desktop double click on "My Computer", right click on the

"3 1/2 Floppy A:", Select "Format" from the menu.

-Select "full" from the top portion of the "Format 3 1/2 Floppy A:" dialog box

and then select "copy system files" from the bottom portion of the "Format 3

1/2 Floppy A:" dialog box.

-Click on the "Start" button. When the formatting process is complete click on

the "Close" button.

-Using WinZip or PkZip extract all the Drivers and BIOS files to the System Boot

Disk in the A: Drive.

Windows 2000 Version 2195 (All Platforms) Driver and BIOS Upgrade

Instructions

*The driver MUST be updated first, before flashing the BIOS. Follow the

instructions below EXACTLY as they are stated.

STEP ONE

- From the Windows 2000 Desktop right click on " My Computer" and then

Select "Properties".

- Click on the " Hardware" Tab and then click on " Device Manager".

-Double click on " SCSI and RAID Controllers" and click on the " Driver" tab.

-Click on the " Update Driver" tab and then click "Next".

-Select "Display a list of the known drivers for this device" and then click

"Next".

-Click on "Have Disk" and then insert the System Boot Disk with the Ultra133

drivers.

-Click on "OK" and then select "Promise Technology Inc, Ultra133 IDE

Controller" and then click on "Next".

-Click on "Next" at the "Start Device Driver Installation" dialog box.

-Click "YES" at the "Digital Signature" dialog box.

-Click "Finish" and then click on "Close" on the "Promise Technology Inc,

Ultra100 IDE Controller" properties box.

-Click on "YES" to restart the computer when prompted. Leave the System Boot

Disk with the Ultra133 Drivers and BIOS in the A: drive.

STEP TWO

-Once you have restarted the computer with the System Boot Disk and have

reached the A:\ Prompt, type "ptiflash" (with no quotations) and then press

the "Enter" key.

-Select option 1 on the menu by pressing the "1" key on your keyboard.

-Type "a:\ ulbios.old" (without quotations) and then press the "Enter" key.

-The "Backup Success" message will appear, press the "Enter" key.

-Select option 2 on the menu by pressing the "2" key on your keyboard.

-Type, "a:\ ulbios.bin" and then press the "Enter" key. During the flashing process. DO NOT TURN OFF THE COMPUTERS POWER AT ALL. DOING SO

WILL RESULT IN A CARD THAT IS UNUSABLE.

-Once the "Update Success" message appears, press the "Enter" key, eject

the System Boot Disk, and then press Ctrl-Atl-Del to restart the computer.

NT 4.0 (All Versions) Driver and BIOS Upgrade Instructions

STEP ONE

-From the Windows NT 4.0 desktop, double click on "My Computer", double-click on "Control Panel", and then double click on "SCSI Adapters".

-Click on the "Drivers" tab, and then select "Promise Technology Inc, Ultra133

IDE Controller" and then click on "Remove".

-Insert the System Boot Disk with the Ultra133 Drivers and BIOS. Click the

"Add" button and then click "Have Disk".

-Click on "OK", and then select "Promise Technology Inc, Ultra133 IDE

Controller" and then click "OK".

-Click on "YES" to restart the computer when prompted. Leave the System Boot

Disk in the A: Drive.

STEP TWO

-Once you have restarted the computer with the System Boot Disk and have reached the A:\ Prompt, type "ptiflash" (with no quotations) and then press

the "Enter" key.

-Select option 1 on the menu by pressing the "1" key on your keyboard.

-Type "a:\ ulbios.old" (without quotations) and then press the "Enter" key.

-The "Backup Success" message will appear, press the "Enter" key.

-Select option 2 on the menu by pressing the "2" key on your keyboard.

-Type, "a:\ ulbios.bin" and then press the "Enter" key. During the flashing

process. DO NOT TURN OFF THE COMPUTERS POWER AT ALL. DOING SO

WILL RESULT IN A CARD THAT IS UNUSABLE.

-Once the "Update Success" message appears, press the "Enter" key, eject

the System Boot Disk, and then press Ctrl-Atl-Del to restart the computer.

Windows 98 Driver and BIOS Upgrade Instructions

STEP 1

-From the Windows 98 Desktop right click on "My Computer" and then select

"Properties". Click on the "Device Manager" tab and then double click on

"SCSI Controllers".

-Double click on "Promise Technology Inc, Ultra133 IDE Controller" and

then click on the "Driver" tab.

-Click on "Update Driver" and then click on "Next".

-Select "Display a list of all drivers in a specific location" and then click on

"Next".

-Insert the System Boot Disk with the Ultra133 Drivers and BIOS, Click on

"Have Disk" and then click "OK".

-Select "Promise Technology Inc, Ultra133 IDE Controller" from the list

and then click on "Next".

-Click on "Next" once more and then click on "Finish".

-Click on "YES" to restart the computer when prompted and leave the System

Boot Disk in the A: drive.

STEP TWO

-Once you have restarted the computer with the System Boot Disk and have

reached the A:\ Prompt, type "ptiflash" (with no quotations) and then press the

"Enter" key.

-Select option 1 on the menu by pressing the "1" key on your keyboard.

-Type "a:\ ulbios.old" (without quotations) and then press the "Enter" key.

-The "Backup Success" message will appear, press the "Enter" key.

-Select option 2 on the menu by pressing the "2" key on your keyboard.

-Type, "a:\ ulbios.bin" and then press the "Enter" key. During the flashing

process. DO NOT TURN OFF THE COMPUTERS POWER AT ALL. DOING SO

WILL KILL THE CARD.

-Once the "Update Success" message appears, press the "Enter" key, eject

the System Boot Disk, and then press Ctrl-Atl-Del to restart the computer.

Windows 95 B or C Driver and BIOS Upgrade Instructions

Use Windows 98 Instructions Above

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