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SuperTrak SuperTrak EX8654/EX8658 receives "Access Firmware Timeout" error during BIOS post
Ken Chou posted this 06 October 2008

Products Affected:
  • SuperTrak EX8654
  • SuperTrak EX8658

 

Conditions:
  1. In the host system the SuperTrak EX8654/EX8658 is connected to a single or cascaded multiple Promise VTrak J310s/J610s JBODs. 
  2. The VTrak JBOD is currently on-line and powered on.
  3. Turn off the host system while leaving the VTrak JBOD under power.
  4. Disconnect the VTrak JBODs from the host and then exchange the existing the SuperTrak EX8654/EX8658 with a replacement.
  5. Reconnect the VTrak JBODs to the newly installed SuperTrak EX8654/EX8658 while the JBOD is still powered on.
  6. Turn on the host system.

 

Failure Mode/Symptom:
  • With the above conditions and sequence of events, "Access Firmware Timeout" error will be displayed during BIOS post time. The system will halt and not be able to boot.

 

Solution/Work Around:
  • Users must power off the VTRak JBODs when replacing the SuperTrak EX8654/EX8658.

 

Additional Comments:
  • For the VTrak JBOD with replaceable controllers, the controller cannot be hotswapped without power cycling the VTrak JBOD.  The SuperTrak EX8654/EX8658 does not support controller hotswap failover.

SmartStor How do I use “One Touch Backup on SmartStor NS4300N and NS2300N?
Ken Chou posted this 14 July 2008

To use the One Touch Backup feature you MUST create a scheduled backup first in SmartNAVI (or SmartSYNC NAS Utility – which is now old discontinued software). Open the SmartNAVI Messenger in Windows XP/Vista, select the desired NAS unit from the list to access the SmartNAVI GUI. Then select the SmartSYNC Icon from the top menu.  Select “Back/Schedule – NAS” on the left pane then select files you wish to backup.

 

 

 

                                                                                                  

 

 

 

                                                          When finished selecting files select “schedule” from the bottom right pane, choose the interval and time to backup your files, and then select “add”.

 

 

                                                                                                  

                                                                                             

 

You are finished creating a schedule and can use the One Touch feature but “pushing” the “One Touch Button” on the front of the NS4300N (located below power switch). The NS2300N does not have a dedicated “One Touch Button”, to use the feature; simply push the “Power Button” for “1 Sec”.  If you own multiple SmartStors, you will need to log into each unit and create a schedule.

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