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Legacy Other I updated my E Class firmware to Service Release 2.4/2.4.1 from 3.29.0000.00 and now my E Class is in maintenance mode. What do I do next?
Ken Chou posted this 01 October 2009

Applications/cables/firmware required:

  1. Zterm (http://homepage.mac.com/dalverson/zterm/)

  2. TftpServer (http://www.versiontracker.com/dyn/moreinfo/macosx/18561)

  3. Vtrak E-Class Service Release 2.4.1 firmware (10.05.2270.04

  4. Serial cable that came with the E Class

  5. USB to Serial Adapter (not required if you are going to use an Xserve to connect to the E Class)

Procedure:

  1. Download 10.05.2270.04v2 from www.promise.com (http://www.promise.com/support/download/download2eng.asp?productId=199&category=all&os=100&go=GO)

  2. Install and setup the TftpServer on your Xserve, MacPro or Macbook/Pro. Change the current path, using “Change Path” to point to the folder where you extracted the image to.

    3. Power off the E Class. If you have a J Class attached to the E Class, power off the E Class, then all the J Class attached to the E Class.

    4. Remove all the cables from both controllers except for the Ethernet cable on Controller 1

    5. Remove Controller 2

    6. Install Zterm.

    7. Connect to Controller 1 using the serial cable that came with the E Class. In Zterm, configure the connection Data Rate = 115200, Data Bits = 8, Parity = None, Stop Bits = 1, No Flow Control.


    8. Power up the E Class. Hit control-c when prompted by boot process.

    9. Set-up networking on the E Class.



    10. Flash the E Class with 10.05.2270.04v2 firmware.                                                                                                        


    11. While the firmware is being flashed onto the E Class, you should be able to see the flash progress…



    12. When flashing is complete, redboot will return you to the PBL_RAM> prompt.



    13. Power down the E Class, remove Controller 1 and insert Controller 2.

    14. Connect the serial and Ethernet cables to Controller 2.

    15. Repeat steps 7 to 11 for Controller 2.

    16. Power off the E Class.

    17. Insert both controllers

    18. Restore all cabling removed in Step 4 including SAS cabling to the J Class subsystem/s.

    19. Boot up the J and E Class subsystem.

    20. Update to SR 2.5 (10.06.2270.00). Follow the firmware upgrade instructions provided in the firmware package.

VESS Other What does the Physical Drive Operational Status represent?
Ken Chou posted this 01 September 2009

The Operational Status field of the Physical Drives Information page under the Enclosures item in the main menu tree indicates the current status of the individual drives that are present in the subsystem enclosure.




The various values for this field and their meanings are:


OK

The drive is functioning normally.


Rebuilding

A rebuild has started on the Physical Drive (target) to replace another Physical Drive in the disk array.

- OR -

The user has inserted an originally missing Physical Drive which was originally rebuilding.

- OR -

The user has started a manual rebuild on a dead Physical Drive.


Missing

The original configured Physical Drive is missing after a reboot or power cycle.

 

Dead

The configured Physical Drive has been removed.

- OR -

The configured Physical Drive has failed.

- OR -

The Physical Drive was forced offline by the user.

Stale

The physical drive contains obsolete disk array information. 


PFA

The physical drive has errors resulting in a prediction of failure.




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