PROMISE Knowledge Base

Searching: Power - 134 Results Found

VESS Other How do I reset the Admin password on a VessRAID

Ken Chou posted this 18 February 2010

This procedure can be used to reset the VessRAID administrator password if it is lost or forgotten.

Turn off the VessRAID power and wait 15 seconds before turning it back on. If you have a dual-power supply unit, turn off both PSUs and turn them both back on.

The fans will run at high speed and the Status LED in the top right corner of the controller will light green for approximately 35 seconds and then turn off; the fans will slow down 10 seconds later.

Using a tipped object such as a pen - do not use a pencil or something that can break off! - press the small button that is in the hole under the Status LED. This will cause the alert buzzer to sound in a one-second pattern, and the controller will continue its startup process.

When the VessRAID is on-line, log in to the unit with the defaults;

Username: administrator

Password: password

Legacy Other I updated my E Class firmware to Service Release 2.4/2.4.1 from 3.29.0000.00 and now my E Class is in maintenance mode. What do I do next?

Ken Chou posted this 01 October 2009

Applications/cables/firmware required:

Zterm (http://homepage.mac.com/dalverson/zterm/)
TftpServer (http://www.versiontracker.com/dyn/moreinfo/macosx/18561)
Vtrak E-Class Service Release 2.4.1 firmware (10.05.2270.04
Serial cable that came with the E Class
USB to Serial Adapter (not required if you are going to use an Xserve to connect to the E Class)

Procedure:

Download 10.05.2270.04v2 from www.promise.com (http://www.promise.com/support/download/download2eng.asp?productId=199&category=all&os=100&go=GO)
Install and setup the TftpServer on your Xserve, MacPro or Macbook/Pro. Change the current path, using “Change Path” to point to the folder where you extracted the image to.
3. Power off the E Class. If you have a J Class attached to the E Class, power off the E Class, then all the J Class attached to the E Class.
4. Remove all the cables from both controllers except for the Ethernet cable on Controller 1
5. Remove Controller 2
6. Install Zterm.
7. Connect to Controller 1 using the serial cable that came with the E Class. In Zterm, configure the connection Data Rate = 115200, Data Bits = 8, Parity = None, Stop Bits = 1, No Flow Control.

8. Power up the E Class. Hit control-c when prompted by boot process.
9. Set-up networking on the E Class.

10. Flash the E Class with 10.05.2270.04v2 firmware.

11. While the firmware is being flashed onto the E Class, you should be able to see the flash progress…

12. When flashing is complete, redboot will return you to the PBL_RAM> prompt.

13. Power down the E Class, remove Controller 1 and insert Controller 2.
14. Connect the serial and Ethernet cables to Controller 2.
15. Repeat steps 7 to 11 for Controller 2.
16. Power off the E Class.
17. Insert both controllers
18. Restore all cabling removed in Step 4 including SAS cabling to the J Class subsystem/s.
19. Boot up the J and E Class subsystem.
20. Update to SR 2.5 (10.06.2270.00). Follow the firmware upgrade instructions provided in the firmware package.