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Pegasus32 Creating a Service Report from the Pegasus32 Series using Promise Utility
Babatunde Akinkuolie posted this 31 October 2024 - Last edited 4 days ago

How to Save a Service Report from the Pegasus32 Series using Promise Utility

Prior to calling Promise Technical Support for any Pegasus32 related issues, please capture and prepare the Service Report:

  • Open the Promise Utility, click on Subsystem Information, then unlock the padlock, and then click Save Service Report.

The output will be an html file.

Generating a service report is vital in assisting Technical Support with the resolution of Pegasus issues.

This links to a Promise KB article on how to attach files to a web support case:

VTrak D5000 How to save the Service Report in VTrak D5000 Series
Babatunde Akinkuolie posted this 30 October 2024 - Last edited 30 October 2024

In most troubleshooting scenarios, Promise Support will require a Service Report to diagnose issues. This report includes event logs, configuration details, and the status of all hardware components.

You can save the report using two methods:

Option 1: Saving from the Home Page

1. Log in to the unit's web interface.
2. Click the Download icon in the top-right corner to generate the report.

- The report will be saved as a compressed .zip folder.

- You can then unzip the folder to view the generated report.

Note: Generating the report may take a few minutes, depending on the size of the array configuration.

Option 2: Saving from the Administration Tab

1. Log in to the unit's web interface and go to the Administration tab.
2. Select the Import/Export tab.
3. Click on Export.
4. In the export options, choose Service Report.
5. Click Submit to start saving the file.
6. A progress bar will show the status of the export request.
7. The Service Report will be saved as a compressed .zip folder.

 

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