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SmartStor How do I set up the iSCSI interface on the NAS 4600 in Windows PC
Ken Chou posted this 16 May 2010


How do I set up the iSCSI interface on the NAS 4600 in Windows PC? 

 

NOTE:

1.  Make sure that the NAS 4600 is running the latest firmware

2.  If the iSCSI interface is the preferred medium, it is recommended that the user set up the iSCSI option during the initial creation of the ARRAY.  This will allow the user to designate the desired capacity of the ARRAY. 

3.  iSCSI interface set up after the creation of the ARRAY will only allot 10GB disk space for the iSCSI interface, or 0 capacity if the ARRAY volume has been extended.

 

Procedure:

1.  In the Web utility, access RAID & File System > iSCSI management > Service Settings, select Enable, select OK. 

2.  Select the Create tab > Capacity > username and password, select OK.

3.  In the Host system, activate and select the iSCSI initiator.

4. Select the Target tab > Quick Connect.  This will connect the host to the target, the NAS 4600.

5.  Select the Discovery tab and make sure that the Target portal reflects the corresponding IP address for the NAS 4600.

6.  Select Computer Management > Disk management.  Select the corresponding volume and initialize using GPT partition.

7.  Upon completion of the disk initialization, the volume will be accessible under “My Computer”

 


VTrak Other How do I reset the password on the VTrak
Ken Chou posted this 20 April 2010

How do I reset the password on the VTrak?

This procedure can be used to reset the VTrak administrator password if it is lost or forgotten.

*Be sure to give the default user name and password a try.

User Name: administrator

Password: password

You will need to call Promise Tech Support to provide you with a special firmware that will reset the VTrak back to factory defaults. This special firmware will NOT erase any of your array information. It will delete any user information you may have created as well as the network settings. All of the array information is stored on the hard drives, and it will not be effected by the reset.

When you call Technical Support, they will ask you for some information so that they can provide you with the correct firmware.

1. What is the model of your VTrak subsystem?

The sticker on top of the unit can provide you with this information. It is located at the right rear of the system on top.

2. What firmware version is currently on the VTrak subsystem?

If you know the IP Address for the management port on the VTrak, you can initiate a Telnet session to the VTrak. Remember to use port 2300. The login screen will display the current firmware version on the VTrak.

Once you have located this information, you can give Technical Support a call, and they will be happy to send you the firmware that can reset the controller back to factory defaults.

Please follow the steps indicated in KB Article #10162 to flash the firmware.

Please contact Technical Support at 408-228-1400 Option 4.

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