Searching: System Service Report - 9 Results Found

VTrak Ex30 How do I save a system Service Report on the VTrak Ex30?
Ken Chou posted this 13 August 2012

If there is ever an issue with your VTrak Ex30 family product, if possible, please save a system Service Report before restarting your VTrak.

To Save the system Service Report:

1. Please log into WebPAM PROe.

2. Click on the Save Service Report link at the top of the VTrak's WebPAM PROe management window.

WebPAM PROe

3. The VTrak will generate the system Service Report. Depending on your browser's configuration, you may be prompted where to save the file, or the file may be automatically saved to your downloads folder.

WebPAM PROe

3. If the report is saved in your downloads folder, please navigate to your download folder to find the ServiceRerport file. Please note this file is password protected for security. Be sure to provide the full .zip archive file to support for any service.

WebPAM PROe

VTrak Ex10 Can I reuse a disk that is marked Dead, PFA or Stale?
Ken Chou posted this 27 July 2010

In most cases a drive is marked Dead, PFA or Stale due to disk errors and the disk should not be reused.



Stale disk:

If a disk is marked Stale it should not be reused. However there are some conditions a disk may go stale on an otherwise good disk.

Unless you are absolutely sure the disk is good and know why the stale state happened, a stale disk should not be reused. 


PFA disk:

If a disk is marked PFA, we believe the disk will fail and it should not be reused. Disks with SMART errors, physical errors or frequently time-out are often marked PFA.

A disk marked PFA should not be reused.


Dead disk:

If a disk is marked Dead, it should not be reused. However disks could be marked dead for reasons other than disk failure. Accidentally removing a disk or power cycle the unit in an incorrect order may create dead disks. These disks would otherwise be good, except for user error.

Unless you know the specifics on why the disk is marked dead, a dead disk is likely a failing disk and should not be reused. 

Do not force Dead disks online unless you know the array data is current and not stale. Please contact Promise Technical Support and provide the system service report (subsysteminfo) before forcing any dead disk online.

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