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VTrak J5000 How do I update firmware on VTrak J5000 series?
Ken Chou posted this 20 October 2015

Firmware updates for the VTrak J5000 series products are done though a utility and serial cable direct to the J5000's IO modules.


Firmware updates to VTrak Ex30 with J5000 attached will not update the firmware on the J5000.

When firmware updates for the J5000 are available, you will find an updater utility with the firmware on the J5000 series downloads page.


VTrak A-Class USB-Ethernet adapter configuration for the VTrak A-Class series
Ken Chou posted this 01 October 2015

Note - You must have SR3 or later firmware on the VTrak A-Class system to enable USB-Ethernet adapter support.


The Promise SR3 A-class firmware now has native support for a USB-Ethernet adapter that allows our controllers to connect to a separate, public Ethernet network. We still recommend passing all metadata traffic through the on-board management port; however, if your LDAP and mail servers reside outside of this private metadata network, you’ll be able to leverage the USB-Ethernet adapter to connect to such servers.

In order to configure the USB-Ethernet adapter settings, you must be running A-class firmware SR3 or above. Navigate to SAN > Network Management and click on the pen icon to the right:



Ensure that you assign this port to a separate subnet in order to avoid cross-talk. Additionally, assign the maintenance mode IP’s using the same method.

*Please note: If the USB-Ethernet adapter becomes disconnected while the A-class is powered on, the controller will enter maintenance mode. Please ensure that the adapter is secured with the clip provided by Promise.

If you need to request a USB-Ethernet adapter for your existing A-class, please contact Promise Technical support.

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