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VTrak E5000 Updating Firmware on the VTrak E5000 Subsystem
Babatunde Akinkuolie posted this 31 October 2024

To update the firmware on the VTrak E5000, follow these steps:

1. Download the latest firmware image file from PROMISE support by visiting the website at http://www.promise.com/support/. Save the file to your Host PC or TFTP server.

2. Before proceeding, ensure that no background activities are running on the RAID subsystem.

3. Access the Administration tab and navigate to the Firmware Update section.

4. Choose a download option:
- Local File through HTTP: Click the "Choose File" button, locate the firmware image file on your system, select it, and click "Open."
- TFTP Server: Enter the TFTP Server host name or IP address, port number, and file name.

5. Optionally, you can check the "Non-disruptive Image Update (NDIU)" box. This feature updates the RAID controllers and I/O modules one at a time, allowing I/O operations to continue during the firmware update. Note that updates with this option take longer to complete and are only supported by dual controller models.

6. Click the "Download" button. The subsequent screen will display the Flash Image (firmware image file) Version Number and Build Date.

7. Click "Submit" to initiate the firmware update. The progress of the update will be shown.

Important: Do not power off the subsystem during the update and refrain from navigating to other screens until the firmware update operation is completed.

Once the update is finished, a message will prompt you to reboot the subsystem. Click "OK."

- If you selected the Disruptive Flash Method, the RAID subsystem and JBOD expansion units will automatically restart.
- If you chose the Non-Disruptive Flash Method, the system will automatically flash and restart the RAID controllers one at a time.

Automatic Restart: If the NDIU box was not checked, the RAID subsystem and JBOD expansion units will automatically restart. This action temporarily disrupts I/O operations and may cause your WebPAM PROe connection to drop. To reestablish the connection, follow these steps:

1. Wait for a minimum of two minutes.
2. Click "Logout" in the WebPAM PROe Header and then log in again. If you encounter login issues, wait for 30 seconds and try again.
3. In your browser, click "Logout" in the WebPAM PROe Header and then log in again. If you cannot log in immediately, wait for 30 seconds and try again.

VTrak E5000 Battery Reconditioning Process on VTrak E5000 Subsystem
Babatunde Akinkuolie posted this 31 October 2024 - Last edited 31 October 2024

Battery reconditioning plays a crucial role in maintaining the power supply to the controller cache, ensuring data integrity in the event of a power failure, particularly for unwritten data residing in the cache. The process of reconditioning involves discharging and subsequently recharging the battery to optimize its overall capacity and performance. It is important to note that reconditioning is performed in the background, potentially impacting the input/output (I/O) performance. Once the reconditioning process is completed, the cycle count of the battery increases by one.Battery reconditioning is enabled and scheduled by default. It is set to run on the first Saturday of January, March, May, July, September, and November. However, it is possible to modify the reconditioning status and schedule according to specific requirements

For an immediate battery reconditioning, follow these steps:

1. Navigate to the Device tab.
2. Click on the Component List icon.
3. Select the desired battery, then click on the Recondition button.
4. If a battery reconditioning is already scheduled, a dialog menu will appear, providing an explanation. To proceed with immediate reconditioning, enter "confirm" in the designated field and click on the Confirm button.
- Please note that during the reconditioning process, the battery's remaining capacity and estimated hold time will fluctuate as a result of the discharge and recharge cycles. This behavior is normal.

To modify the scheduled battery reconditioning, follow these steps:

1. Access the Administration tab.
2. Click on the Background Activities icon, displaying the list of Background Activities.
3. Click on the Scheduler button.
4. Hover over Battery Reconditioning and click on the Settings button.
5. Make the necessary adjustments to the settings, such as:
- Start Time
- Uncheck the Enable This Schedule box to disable the activity.
- Recurrence Pattern
- Start From
- End On

Remember to save the changes by clicking on the Save button to apply the new settings.

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