Searching: service report - 32 Results Found

Pegasus3 How to Save a Service Report from the Pegasus3 Series
P B posted this 23 November 2016 - Last edited 23 November 2016

Prior to calling Promise Technical Support for any Pegasus3 related issues, please capture and prepare the Service Report:

  • Open the Promise Utility, click on Subsystem Information, then unlock the padlock, and then click Save Service Report.

     
  • If this is successful, then it will open a new window for you to choose a folder to save the report. After that, you may use Finder to see that the file has been created in the folder.
    If it is unable to save the Service Report, you can manually gather information using the method below.

  • Open the Mac OS Terminal session: In Finder, go to Applications, then open Utilities, then open Terminal.

  • At the "$" prompt, type  
    promiseutil
    and press Enter. If Promise Utility is installed, this command will change the prompt to 
    cliib> 
  • At the cliib> prompt, type each of the following commands on their own line, pressing Enter after each one:
subsys -v
enclosure -v
ctrl -v
phydrv -v
array -v
logdrv -v
checktable -l 0
event
event -l nvram
 
Once that is done, then in the Applications folder, open TextEdit, and from File select New Document. 
Select All from the Terminal window, and Copy the entire terminal session to your clipboard; then, Paste it into the TextEdit document. Finally, Save the TextEdit document as a "Rich Text File".
These logs are vital in assisting Technical Support for resolution of any issues.

VESS A2000 Series How to Save a Service Report from the Vess A2000 Series
P B posted this 12 October 2016 - Last edited 14 October 2016

How to Save a Service Report from the A2000 Series

A Service Report is a detailed report covering the configuration and status of all components of the A2000 series. A Tech Support Agent or a Field Applications Engineer will request a Service Report for the purposes of diagnosis and troubleshooting a reported issue.



These instructions can also be found on page 239 of the Vess A-Series NVR Storage Appliance Product Manual Version 1.2

To save a system configuration file:

1. Click on the Subsystem icon (IP address and device name) in Tree View to open the Subsystem Information display.
2. Click the Save button in the Save System Service Report row of the information display.
Information for the report is gathered and compiled. This action takes up to a few minutes, depending on the size of your RAID system.
3. Determine where you want to store the file on the Host PC, then click the Save button in the pop-up menu.
The report saves to your Host PC as a compressed HTML file.
4. Double-click the downloaded file to decompress it.
5. Double-click the report to open it in your default browser.

Once you have the service report file, you can email it or upload it to your support case to the technical support agent that has been assigned to your case.

The Service Report includes the following topics:

• About – Report Utility
• BBM Info – Bad Block Manager
• BGA Summary – Status and settings
• Buzzer Info
• Controller Info
• Disk Array Info
• Disk Array Dump info
• Disk Array Verbose Info
• Enclosure Info
• Error Table Info
• Event Info - NVRAM
• Event Info - Runtime
• LogDrive Info – Basic Logical Drive Information
• LogDrive Dump Info – Diagnostic Information
• Logical Drive Verbose Info – Full logical Drive Information
• Network Info – Virtual Port
• Phydriv Info – Basic Physical Drive Information
• Phydriv Verbose Info – Full physical drive
• SWMGT Info – Software Management
• Service Setting – Email
• Service Setting – Webserver
• Spare Info – Basic Spare Drive Information
• Spare Dump Info – Diagnostic information
• Spare Verbose Info – Full Spare Drive Information
• Statistic Info
• Subsystem Info
• User Info

If you have any questions or concerns, please open a support request via https://support.promise.com

Search
Popular Tags
Categories
Close