VTrak N1616 Articles

How to Save a Service Report from the VTrak N1616

2025-01-17T15:21:22.0600000

When facing issues with the VTrak N1616, it is essential to prepare a Service Report before contacting Promise Technical Support. The Service Report provides crucial information to aid in troubleshooting and resolving issues.

Steps to Generate and Save a Service Report

Access WebPAM Insight
- Open a browser and navigate to the WebPAM Insight interface using the IP address of your VTrak N1616.
- Log in with your credentials.
Create the Service Report
- Locate the arrow icon in the WebPAM interface to reveal a drop-down menu.
- Select Create Service Report and click Download Service Report.
Save the Report
- A new window will appear, prompting you to choose a folder to save the Service Report.
- Select the desired folder and confirm.
- Use Finder (on macOS) or File Explorer (on Windows) to verify that the report has been saved in the chosen location.

Why the Service Report is Important

The Service Report contains vital details about the system's status and recent events, enabling Technical Support to diagnose and address your issue.

How to Attach the Service Report to a Support Case

Refer to this Promise KB article for detailed instructions on attaching files to a web support case.

VTrak N1616 Power Consumption

2024-10-31T13:12:45.1330000

VTrak N1616 Power Consumption


System status	AC Input		Current (A)	Power Consumption (W)	Thermal Output
System status	Voltage (V)	Frequency (Hz)	Current (A)	Power Consumption (W)	(BTU/Hr)
Normal Operation	110V	60Hz	2.643	290	989.77
Normal Operation	230V	50Hz	1.234	280.3	956.66
Max Power	110V	60Hz	3.714	408	1392.50
Max Power	230V	50Hz	1.742	400.7	1367.59

HybridBoost Support for PegasusPro Series and VTrak N1616

2024-10-30T18:19:56.2070000

HybridBoost efficiently balances the competing demands of remote access, cybersecurity, and optimal storage utilization. It simplifies syncing, backup/restore functions, and archiving on local, remote, or Cloud storage. With HybridBoost, you can easily link your account with any major Cloud service provider for seamless Remote Sync, Backup/Restore, and Archive functions.

Supported Products

The following products support these Cloud features:

1. PegasusPro R16: Supports Cloud Sync and Backup
2. PegasusPro R8: Supports Cloud Backup
3. VTrak N1616: Supports Cloud Sync, Backup, Archive, and Mount

For more information about HybridBoost, please refer to the application note.