VTrak J5000 Articles

Configuring and Connecting to the Management Port on VTrak J5000 Series via Serial Connection

2025-01-06T14:46:02.5800000

DHCP Enabled by Default – Connect the VTrak J5000 to a DHCP-enabled network to automatically assign an IP address.
Retrieve the IP address from your router or use an IP scanner to locate the device.
Optionally, configure a static IP address after initial setup.

Use Device Manager to check the available COM ports.
COM1 and COM2 are typically reserved by the OS, even if no physical port is available.
For modern systems without built-in serial ports, use a USB-to-Serial adapter (as shown in the example image).

Example: Adapter is recognized as COM10 in Device Manager.

Recommended Tool: Tera Term (Free Terminal Emulator).
- Displays active COM ports for easier selection.
- Quick and simple configuration.

Alternative Tools:

Ensure the USB-to-Serial adapter drivers are installed and up-to-date.
For networks without DHCP, manual static IP assignment will be required.
Avoid using COM1/COM2, as these are often reserved by the operating system.
Keep the terminal log file if contacting Promise Technical Support for assistance.

2024-10-31T13:14:16.0070000

2024-10-30T19:20:08.3730000

These values are measured from fully populated VTrak J5x00 chassis utilizing SAS drives at idle and under full load (Max value).

2015-10-20T11:13:30.0000000

The VTrak Ex30 series with firmware SR 6.x or later (version 10.16.2270.00 or later) will support the VTrak J5000 series expansion chassis.

The firmware on the VTrak Ex30 must be updated to SR 6.x or later before attaching the VTrak J5000 series expansion chassis.

Failing to update the VTrak Ex30 firmware to SR 6.x or later will result in the VTrak J5000 series being undetected by the Ex30 system.

2015-10-20T10:46:40.0000000

Firmware updates for the VTrak J5000 series products are done though a utility and serial cable direct to the J5000's IO modules.

Firmware updates to VTrak Ex30 with J5000 attached will not update the firmware on the J5000.

When firmware updates for the J5000 are available, you will find an updater utility with the firmware on the J5000 series downloads page.