UltraTrak Articles

UltraTrak SX/RM 4000/8000 Firmware B43

2006-05-26T16:31:00.0000000

Product: UltraTrak SX8000

Product: UltraTrak

Can I boot off the Ultra 100TX8 with the SCSI card that it is attached to

2005-08-19T20:35:00.0000000

Product: Ultratrak100 TX8

Platform: All

Yes. As long as the array is functional and designated as bootable. Switch the boot order In your mainboards bios to boot off the array

Unable to integrate Webpam with the older Ultra100TX8 Subsystems

2005-08-19T20:35:00.0000000

Product: Ultratrak100TX8

Platform: All

Solution: Not tested or supported ( see Ultra100TX4)

How to install WebPAM for the Ultrak SX8000

2005-08-19T20:34:00.0000000

Product: UltraTrak SX8000

Platform: Windows OS

Firmware/Bios Version: 1.130

Installation applies to Ultratrak Sx4000,RM4000,RM15000

This is an installation procedure for webpam that applies to the Ultratrak subsystems.Please follow these steps to ensure smooth installation of the Webpam software

1: Make sure that you are running build 1.30 for the UltratrakRM

2: Enable the Promise RAID console manager in the LCD Panel

3: Reboot the Windows system and load the RAID CONSOLE INF driver

4: Thru the ADD HARDWARE WIZARD install RAID CONSOLE as a System Device

5: Proceed to install Web PAM.

6: During the install you will need to Select EXTERNAL Subsystem

7: Add features UTILITY and CIMON

8: Finish installation

Once the utility is install you will need to type in the IP adress of the host to get the Web PAM log In

Additional Information: Note Web does not work with the Ultratrak TX8 and TX4

Power Consumption Report

2005-08-19T20:32:00.0000000

Product: UltraTrak RM8000

Product Description: UltraTrak

ULTRATRAK RM8000 SYSTEM with 180G HDD

POWER CONSUMPTION REPORT

1. Summary

No	*Item*	*Value(W)*	*Note*
1	Power supply output rating	300W
2	Max power consumption excluding hard drives	71.188W	This is contributed by hardware only.
3	Max power consumption including hard drives	133.588W	This item is equal to item 2 plus total power consumption of hard drives.

2. Power supply specification

*Description*	*Value*	*Note*
AC INPUT	100-120V~/8A 200-240V~/4A
	47Hz~63HZ
*Description*	*Value*	*Note*
DC OUTPUT	+5V	+12V+5V,+12V TOTAL MAX 300W
	2A(Min) 35A(Max)	0.4mA(Min) 15A(Max)

3. Power consumption

3.1. Measurement description

(a). Run Winstest for testing

We use Winstest to be an application for power measurement.

(b). Measure power consumption excluding hard drives. Show as figure1.

All of hard drives use external power supply rather than internal. This way can measure all power consumption except hard drives.

(c). Measure power consumption including hard drives. Show as figure2.

All of hard drives and components use internal power supply.

3.2. Power consumption excluding hard drives

*Item*	*Value*	*Note*
AC voltage(v : RMS)	112.998V	Fig. 1
AC current(A: RMS)	0.63A	Fig. 2
Power(W)	71.188W

3.3. Power consumption including hard drives

*Item*	*Value*	*Note*
AC voltage(v : RMS)
AC current(A: RMS)
Power(W)	71.188+62.4=133.588

Hard drives list

No	*Model name*
1	WD18000EB
2	WD18000EB
3	WD18000EB
4	WD18000EB
5	WD18000EB
6	WD18000EB
7	WD18000EB
8	WD18000EB

HDD spec.

Current Requirements

Power Dissipation

Read/Write : 7.8 Watts

Idle : 7.5 Watts

Standby : 1.0 Watts

Sleep : 0.5 Watts

4. Figures

Fig.1 Excluding hard drives AC voltage

Fig.2 Excluding hard drives AC current

Unable to install Webpam to monitor the Ultra100TX4

2005-08-19T20:28:00.0000000

Product: Ultratrak 100TX4

Platform: All

Additional Description: Use of webpam with TX4TX8 Subsystems

Solution: Webpam is not fully tested with the older Ultra 100TX4 Subsystems and is not supported

Additional Information: Applies to Ultra100TX8

SCSI Adapter

2005-08-19T20:24:00.0000000

Product: UltraTrak RM4000

Platform: All

Additional Description: SCSI adapter list for the Ultratrak units

Solution: The following is a list of tested SCSI adapters for the Ultrak RM4000

UltraTrak SX/RM Tested SCSI Adapter List

Manufacturer Model Connector

Adaptec 39320D (HostRAID disabled) LVD, VHDCI

Adaptec 39160 LVD, VHDCI

Adaptec 29160 LVD, HD

Adaptec 29160N SE, 50-pin Narrow

Adaptec 2940U2W LVD, HD

Adaptec 2940UW Pro SE, HD

Adaptec PowerDomain 29160 (Mac OS) LVD, HD

Qlogic 12160 LVD,VHDCI

Qlogic 1080 LVD, HD

Qlogic 1040 SE, HD

LSI Logic LSI21320 LVD, HD

LSI Logic LSI22915A LVD, VHDCI

LSI Logic LSI22903 LVD, VHDCI

LSI Logic LSI8951U LVD, VHDCI

TekRam DC-390U3D LVD, VHDCI

TekRam DC- 390U3W LVD, HD

ATTO UL3D (MacOS) LVD, HD

Problems when creating a single JBOD

2005-08-19T20:23:00.0000000

Product: UltraTrak RM4000

Platform: All

Additional Description: Glitches such as a ‘disk is set down’ or ‘disk plugged in’

Solution:

We have been able to see some deficiencies in the UltraTrak FW in our lab.

The FW supports 8 channels and when the 4-bay enclosure is detected, the channel scheme changes. It appears there is a whole in the FW channel scheme that will expose additional channels which will cause the glitches such as a ‘disk is set down’ or ‘disk plugged in’.

We have not encountered any loss of data and believe the bug is more of a nuisance than being critical. In all of the cases that I had seen, some were recoverable during the system runtime and some were recoverable with a system reboot.

Additional Information:

Firmware Rev:1.1.0.36

Maxtor 5A250J0

WDC WD2500JB-00EVA

OS: WinXP

How to Daisy chain multiple Ultratraks

2005-08-19T20:21:00.0000000

Product: All UltraTrak

Platform: All Platforms

Additional Description: With most SCSI cards it is possible have multiple UltraTrak's and other scsi systems as well.

Solution: Check your available SCSI IDs. Both your UltraTrak array as well as the RAID console (enabled in the LCD) will take up a SCSI ID. For multiple Ultratraks Assign any available SCSI IDs to each ultratrak on the SCSI card: example if you have three Ultratrak's on the same SCSI chain with a RAID 5 array each RAID 5 will take a SCSI ID(or Lun) and will appear as seperate drive arrays

Additional Information: Applies to all Ultratrak

Why does Promise recommend running synchronization once a month

2005-08-19T20:16:00.0000000

Product: UltraTrak RM15000

Platform: independent

Solution:

1. during synchronization, all bad sectors in disks will be scanned and reassign.

2. synchronization can prevent from data inconsistency caused by some unexpected reasons, inconsistent data will cause data corruption when array goes to degrade mode.

UltraTrakRM15000 Operating temperature

2005-08-19T20:14:00.0000000

Product: UltraTrak RM15000

Platform: independent

From RM15000 API document:

RM15000 Operating temperature: 5º to 40º C

§ Relative humidity: 5% to 90% non-condensing

SCSI card driver does not mount with MAC OS 10.33

2005-08-19T20:13:00.0000000

Product: UltraTrak RM15000

Platform: Macintosh

Additional Description: Occurs only with the latest version of MAC 10.33

Solution: This is a Macintosh issue. The latest version of Macintosh (10.33) does not mount third party SCSI cards or even the aptos. Currently there are no solutions at this time; however, if you revert To Mac 10.28 the SCSI card and RAID array will mount in the OS. This problem is explained in detail on the Apple website on the following article: http://docs.info.apple.com/article.html?artnum=107914 This article can be found on the Apple.com website

Additional Information: This problem applies to all Ultratraks and RM units

SCSI Compatiblity list for Ultratrak RM15000

2005-08-19T20:13:00.0000000

Product: UltraTrak RM15000

Platform: All

Additional Description: List of all SCSI adapters tested with the Ultrak/RM units

Solution: The following is a list of tested SCSI adapters for the Ultrak RM15000

UltraTrak SX/RM Tested SCSI Adapter List

Manufacturer Model Connector

Adaptec 39320D (HostRAID disabled) LVD, VHDCI

Adaptec 39160 LVD, VHDCI

Adaptec 29160 LVD, HD

Adaptec 29160N SE, 50-pin Narrow

Adaptec 2940U2W LVD, HD

Adaptec 2940UW Pro SE, HD

Adaptec PowerDomain 29160 (Mac OS) LVD, HD

Qlogic 12160 LVD,VHDCI

Qlogic 1080 LVD, HD

Qlogic 1040 SE, HD

LSI Logic LSI21320 LVD, HD

LSI Logic LSI22915A LVD, VHDCI

LSI Logic LSI22903 LVD, VHDCI

LSI Logic LSI8951U LVD, VHDCI

TekRam DC-390U3D LVD, VHDCI

TekRam DC- 390U3W LVD, HD

ATTO UL3D (MacOS) LVD, HD

Additional Information: Not tested for Ultrak TX4 and Ultratrak TX8

Compatability List for Host Controllers

2005-08-19T20:10:00.0000000

Product: UltraTrak RM15000

Platform: Independant

Firmware/Bios Version: Any

Additional Description: The following products have been tested by Promise and verified to be compatible with the Ultratrak RM15000 subsystem. Products not on this list may or may not be compatible with Ultratrak RM15000.

Tested compatible Host Controllers:

*SCSI HBA Vendor*	*Model*	*Channel*	*Xfer Rate*	*PCI bus*	*External Ports*
Adaptec	39320	2	320 MB/sec	PCI-X / 133 MHz	2 x VHDCI
Adaptec	29160LP	1	160MB/sec	64-bit/66MHz	1 x VHDCI
Adaptec	29160	1	160MB/sec	64-bit/66MHz	1 x HD
Adaptec	39160	2	160MB/sec	64-bit/66MHz	2 x VHDCI
LSI Logic	LSI21320	2	320MB/sec	PCI-X / 133MHz	1 x HD
LSI Logic	LSI22915A	2	160MB/sec	64-bit/66MHz	2 x VHDCI
LSI Logic	LSI22903	1	160MB/sec	64-bit/66MHz	1 x VHDCI
Qlogic	12160	2	160MB/sec	64-bit/66MHz	2 x VHDCI
Adaptec	2200S	2	320MB/sec	64-bit/66MHz	2 x VHDCI
Adaptec	3210S	2	160MB/sec	64-bit/66MHz	2 x VHDCI

Additional Information:

This is the list of current qualified and supported compatible products. If it is on this list then it has been tested and approved for use. If it is not on this list then it is not supported. It may or may not work but it is not supported by Promise.

Compatability List for Operating Systems

2005-08-19T20:10:00.0000000

Product: UltraTrak RM15000

Platform: Independent

Firmware/Bios Version: Any

Additional Description:

The following products have been tested by Promise and verified to be compatible with the Ultratrak RM15000 subsystem. Products not on this list may or may not be compatible with Ultratrak RM15000

Solution:

• Microsoft Windows 2000 Advanced Server

• Microsoft Windows 2003 Server [English]

• RedHat Advanced Server 2.1

• RedHat 9.0

• SuSE Enterprise Server 8

• SuSE Professional 8.3

• TurboLinux Server 8.0

• FreeBSD 5.0 [x86]

• Caldera OpenUNIX 8

• Novell Netware 6.0

• Novell Netware 6.5

Additional Information:

by Promise.

Compatability List for Hard Disk Drives

2005-08-19T20:09:00.0000000

Platform: Independant

Firmware/Bios Version: Any

Solution:

Hard Disk Drive Compatibility:

Drive Vendor	Drive Family	Drive Model	Capacity	Spindle	Buffer	Interface
Seagate	Barracuda7200.7	ST3160021A	160GB	7200RPM	8MB	SATA150
Seagate	Barracuda7200.7	ST380011A	80GB	7200RPM	2MB	ATA100
Seagate	Barracuda ATAV	ST3120024A	120GB	7200RPM	2MB	ATA100
WesternDigital	Caviar	WD2500JB	250GB	7200RPM	8MB	ATA100
WesternDigital	Caviar	WD1200JB	120GB	7200RPM	8MB	ATA100
Maxtor	MaXLine II	5A300J0	300GB	5400RPM	2MB	ATA133
Maxtor	MaXLine Plus II	7Y250P0	250GB	7200RPM	8MB	ATA133
Maxtor	DiamondMaxPlus 9	6Y200P0	200GB	7200RPM	8MB	ATA133
Hitachi /IBM	Deskstar180GXP	IC35L180AVV207	185GB	7200RPM	8MB	ATA100
Hitachi /IBM	Deskstar120GXP	IC35L120AVVA07	120GB	7200RPM	2MB	ATA100

Additional Information:

Cannot format Logical drive when using Redhat Linux Enterprise 3

2005-08-19T20:07:00.0000000

Product: UltraTrak RM15000

Platform: Redhat Linux Enterprise 3

Firmware/Bios Version: Any

Additional Description: Locks up during MKFS command

Solution:

This problem only occurs when the kernel is at version 2.4.2.9.EL

To solve this problem update to kernel version 2.4.21-20.EL

Additional Information: This is kernel specific problem updating the kernel will resolve the problem

Differences for Ultratrak and VTRAK SCSI CABLES

2004-06-09T08:37:00.0000000

Product: Specifications

Platform: All

Firmware/Bios Version: All

Additional Description: Our external subsystems come with two types of SCSI cable connectors: Low Differential

Voltage (LVD) and Very High Differential Connector Interface(VHDCI). Ultratrak and RM

External Subsystems come with LVD cables. VTRAK 15100 come with VHDCI. Both

SCSI cables are 68 pin connectors

SCSI Low Voltage Differential Cable( Ultratrak and RM Subsystems)

Very High Differenction Connectstor Interface VHDCI (VTRAK15100)