Ultra Articles

Having problems using a DVD burner connected to Ultra 100TX2.

2005-04-27T17:40:00.0000000

Product: Ultra100TX2

Platform: ALL

Firmware/Bios Version: ALL

Solution: DVD-BURNERS must be the master on the channel. Try setting jumpers, and playing with them because various models work differently, or move the burners to the onboard controller.

What are the motherboard requirements for using the Ultra133TX2?

2004-06-14T08:30:00.0000000

Product: Ultra133TX2

Platform: All

Firmware/Bios Version: All

Additional Description: Cause: Minimal Ultra100 Requirements, PCI 2.1 Compliancy, Bus-Mastering Enabled

Solution: Is your motherboard, at least, PCI 2.1 compliant? The Ultra100 will not work on a motherboard that is less than PCI 2.1 compliant. You can get this information from motherboard specifications or the manufacturer of the computer. Other requirements would be a PnP BIOS on your motherboard and that your motherboard supports bus mastering. The Ultra100 will not work in your computer if either one of these requirements are not met.

What does "BIOS not installed because no hard drives are attached" mean?

2004-06-14T08:30:00.0000000

Product: Ultra133TX2

Platform: All

Firmware/Bios Version: All

Additional Description: This message comes up even if a CD is attached

Solution: No Hard Drives are being detected at the Ultra Bios Posting. Check cables, jumpers, power connectors and lastly check drives to insure they are detected on a standard hard disk controller. This may come up if the only drive is a CD drive. It should still see the CD from the OS. A CD cannot be a boot drive if it is attached to the card. Only a hard drive can be set to boot when attached to the card.

Why can't I see the Promise card scan during the system boot?

2004-06-14T08:29:00.0000000

Product: Ultra133TX2

Platform: all

Firmware/Bios Version: all

Additional Description: The Power On Self Test or "POST" should show devices attached to system during the boot

Solution:

There are several reasons why this cannot be seen. You may have the splash screen from the system BIOS enabled (could be shadow or quiet boot) and this should be disabled for diagnostic.

This usually indicates a conflict with another device in the system. To determine which device is conflicting, remove all other PCI peripherals and disable all devices on the motherboard such as USB, LAN, and SCSI. Also, for troubleshooting purposes, try disabling USB boot, PXE boot, Rapid Boot/Quick boot, and Silent Boot. If the card is still not seen there may be a motherboard BIOS conflict. Try the Promise card in another motherboard to confirm this.

Ultra133 does not work with a CD-ROM, or other ATAPI device

2004-06-14T08:29:00.0000000

Product:: Ultra133TX2

Platform: All

Firmware/Bios Version: All

Solution:

Removable media devices can only work on the Ultra100 in PnP OSs (like Win9x). In an OS like DOS/WinNT, that is not PnP, the removable media drivers cannot see our card because it doesn’t use standard resources. In a PnP OS, the Ultra100 drivers must be loaded before the device will be seen.

What does "BIOS not installed because no hard drives are attached" mean?

2004-06-14T08:27:00.0000000

Product: Ultra100TX2

Platform: all

Firmware/Bios Version: all

Additional Description: This message comes up even if a CD is attached

Solution:

No Hard Drives are being detected at the Ultra Bios Posting. Check cables, jumpers, power connectors and lastly check drives to insure they are detected on a standard hard disk controller. This may come up if the only drive is a CD drive. It should still see the CD from the OS. A CD cannot be a boot drive if it is attached to the card. Only a hard drive can be set to boot when attached to the card.

Why can't I see the Promise card scan during the system boot?

2004-06-14T08:27:00.0000000

Product: Ultra100TX2

Platform: all

Firmware/Bios Version: all

Additional Description: The Power On Self Test or "POST" should show devices attached to system during the boot

Solution:

There are several reasons why this cannot be seen. You may have the splash screen from the system BIOS enabled (could be shadow or quiet boot) and this should be disabled for diagnostic.

What are the motherboard requirements for using the Ultra100TX2?

2004-06-09T08:38:00.0000000

Product: Ultra100TX2

Platform: all

Firmware/Bios Version: all

Additional Description:

Cause: Minimal Ultra100 Requirements, PCI 2.1 Compliancy, Bus-Mastering Enabled

Solution: Is your motherboard, at least, PCI 2.1 compliant? The Ultra100 will not work on a motherboard that is less than PCI 2.1 compliant. You can get this information from motherboard specifications or the manufacturer of the computer. Other requirements would be a PnP BIOS on your motherboard and that your motherboard supports bus mastering. The Ultra100 will not work in your computer if either one of these requirements are not met.

Driver installation guide

2004-06-03T14:52:00.0000000

Product: Ultra133TX2

Product Description: HBA

Platform: all

Firmware/Bios Version: all

Solution: Ultra133 Device Driver and BIOS Update Installation Guide for Windows 2000, Windows NT 4.0, and Windows 95/98/98SE

To perform any of the installation methods below you will need 1 System Boot

Disk (Win 98 CD ROM Boot Disk or Emergency Boot Disk) with Drivers

and BIOS that should be prepared on a Win95/Win98 Machine.

Preparing a System Boot Disk with Driver and BIOS files

-From the Windows Desktop double click on "My Computer", right click on the

"3 1/2 Floppy A:", Select "Format" from the menu.

-Select "full" from the top portion of the "Format 3 1/2 Floppy A:" dialog box

and then select "copy system files" from the bottom portion of the "Format 3

1/2 Floppy A:" dialog box.

-Click on the "Start" button. When the formatting process is complete click on

the "Close" button.

-Using WinZip or PkZip extract all the Drivers and BIOS files to the System Boot

Disk in the A: Drive.

Windows 2000 Version 2195 (All Platforms) Driver and BIOS Upgrade

Instructions

*The driver MUST be updated first, before flashing the BIOS. Follow the

instructions below EXACTLY as they are stated.

STEP ONE

- From the Windows 2000 Desktop right click on " My Computer" and then

Select "Properties".

- Click on the " Hardware" Tab and then click on " Device Manager".

-Double click on " SCSI and RAID Controllers" and click on the " Driver" tab.

-Click on the " Update Driver" tab and then click "Next".

-Select "Display a list of the known drivers for this device" and then click

"Next".

-Click on "Have Disk" and then insert the System Boot Disk with the Ultra133

drivers.

-Click on "OK" and then select "Promise Technology Inc, Ultra133 IDE

Controller" and then click on "Next".

-Click on "Next" at the "Start Device Driver Installation" dialog box.

-Click "YES" at the "Digital Signature" dialog box.

-Click "Finish" and then click on "Close" on the "Promise Technology Inc,

Ultra100 IDE Controller" properties box.

-Click on "YES" to restart the computer when prompted. Leave the System Boot

Disk with the Ultra133 Drivers and BIOS in the A: drive.

STEP TWO

-Once you have restarted the computer with the System Boot Disk and have

reached the A:\ Prompt, type "ptiflash" (with no quotations) and then press

the "Enter" key.

-Select option 1 on the menu by pressing the "1" key on your keyboard.

-Type "a:\ ulbios.old" (without quotations) and then press the "Enter" key.

-The "Backup Success" message will appear, press the "Enter" key.

-Select option 2 on the menu by pressing the "2" key on your keyboard.

-Type, "a:\ ulbios.bin" and then press the "Enter" key. During the flashing process. DO NOT TURN OFF THE COMPUTERS POWER AT ALL. DOING SO

WILL RESULT IN A CARD THAT IS UNUSABLE.

-Once the "Update Success" message appears, press the "Enter" key, eject

the System Boot Disk, and then press Ctrl-Atl-Del to restart the computer.

NT 4.0 (All Versions) Driver and BIOS Upgrade Instructions

STEP ONE

-From the Windows NT 4.0 desktop, double click on "My Computer", double-click on "Control Panel", and then double click on "SCSI Adapters".

-Click on the "Drivers" tab, and then select "Promise Technology Inc, Ultra133

IDE Controller" and then click on "Remove".

-Insert the System Boot Disk with the Ultra133 Drivers and BIOS. Click the

"Add" button and then click "Have Disk".

-Click on "OK", and then select "Promise Technology Inc, Ultra133 IDE

Controller" and then click "OK".

-Click on "YES" to restart the computer when prompted. Leave the System Boot

Disk in the A: Drive.

STEP TWO

-Once you have restarted the computer with the System Boot Disk and have reached the A:\ Prompt, type "ptiflash" (with no quotations) and then press

the "Enter" key.

-Select option 1 on the menu by pressing the "1" key on your keyboard.

-Type "a:\ ulbios.old" (without quotations) and then press the "Enter" key.

-The "Backup Success" message will appear, press the "Enter" key.

-Select option 2 on the menu by pressing the "2" key on your keyboard.

-Type, "a:\ ulbios.bin" and then press the "Enter" key. During the flashing

process. DO NOT TURN OFF THE COMPUTERS POWER AT ALL. DOING SO

WILL RESULT IN A CARD THAT IS UNUSABLE.

-Once the "Update Success" message appears, press the "Enter" key, eject

the System Boot Disk, and then press Ctrl-Atl-Del to restart the computer.

Windows 98 Driver and BIOS Upgrade Instructions

STEP 1

-From the Windows 98 Desktop right click on "My Computer" and then select

"Properties". Click on the "Device Manager" tab and then double click on

"SCSI Controllers".

-Double click on "Promise Technology Inc, Ultra133 IDE Controller" and

then click on the "Driver" tab.

-Click on "Update Driver" and then click on "Next".

-Select "Display a list of all drivers in a specific location" and then click on

"Next".

-Insert the System Boot Disk with the Ultra133 Drivers and BIOS, Click on

"Have Disk" and then click "OK".

-Select "Promise Technology Inc, Ultra133 IDE Controller" from the list

and then click on "Next".

-Click on "Next" once more and then click on "Finish".

-Click on "YES" to restart the computer when prompted and leave the System

Boot Disk in the A: drive.

STEP TWO

-Once you have restarted the computer with the System Boot Disk and have

reached the A:\ Prompt, type "ptiflash" (with no quotations) and then press the

"Enter" key.

-Select option 1 on the menu by pressing the "1" key on your keyboard.

-Type "a:\ ulbios.old" (without quotations) and then press the "Enter" key.

-The "Backup Success" message will appear, press the "Enter" key.

-Select option 2 on the menu by pressing the "2" key on your keyboard.

-Type, "a:\ ulbios.bin" and then press the "Enter" key. During the flashing

process. DO NOT TURN OFF THE COMPUTERS POWER AT ALL. DOING SO

WILL KILL THE CARD.

-Once the "Update Success" message appears, press the "Enter" key, eject

the System Boot Disk, and then press Ctrl-Atl-Del to restart the computer.

Windows 95 B or C Driver and BIOS Upgrade Instructions

Use Windows 98 Instructions Above

How can I Boot from Ultra133TX2, CMOS, SCSI, Configuration?

2004-06-03T13:40:00.0000000

Product: Ultra133TX2

Platform: all

Firmware/Bios Version: all

Cause: change the Boot Sequence in your CMOS, PCI Slot preference, Motherboard Compataibility.

Solution: There are two ways to make the Ultra100 be the bootable device. One way is to make sure there are no HDDs on the motherboard controllers. The motherboard will not find a bootable device, and allow the Ultra100 to boot. The other way is to change the Boot Sequence in your CMOS to boot from SCSI first. Since the system will see the Ultra100 as a SCSI controller, this will tell the motherboard to ignore it’s own controllers and allow our card to be the boot device. Another way of seeing the card as the bootable is from a hard drive sub-menu. It may appear under the "other" category. This last way seems to be more common in recent motherboards. Check with your MB manufacturer as to how the PCI bootable card will be seen by the boot priority selection of their motherboard. Then select it as the first boot device when you want to boot to the drive attached to the first connector.

Driver installation guide

2004-06-03T10:14:00.0000000

Product: Ultra100TX2

Platform: all

Firmware/Bios Version: all

Solution: Ultra100 Device Driver and BIOS Update Installation Guide for Windows 2000, Windows NT 4.0, and Windows 95/98/98SE

To perform any of the installation methods below you will need 1 System Boot

Disk (Win 98 CD ROM Boot Disk or Emergency Boot Disk) with Drivers

and BIOS that should be prepared on a Win95/Win98 Machine.

Preparing a System Boot Disk with Driver and BIOS files

-From the Windows Desktop double click on "My Computer", right click on the

"3 1/2 Floppy A:", Select "Format" from the menu.

-Select "full" from the top portion of the "Format 3 1/2 Floppy A:" dialog box

and then select "copy system files" from the bottom portion of the "Format 3

1/2 Floppy A:" dialog box.

-Click on the "Start" button. When the formatting process is complete click on

the "Close" button.

-Using WinZip or PkZip extract all the Drivers and BIOS files to the System Boot

Disk in the A: Drive.

Windows 2000 Version 2195 (All Platforms) Driver and BIOS Upgrade Instructions

*The driver MUST be updated first, before flashing the BIOS. Follow the

instructions below EXACTLY as they are stated.

STEP ONE

- From the Windows 2000 Desktop right click on " My Computer" and then

Select "Properties".

- Click on the " Hardware" Tab and then click on " Device Manager".

-Double click on " SCSI and RAID Controllers" and click on the " Driver" tab.

-Click on the " Update Driver" tab and then click "Next".

-Select "Display a list of the known drivers for this device" and then click

"Next".

-Click on "Have Disk" and then insert the System Boot Disk with the Ultra100

drivers.

-Click on "OK" and then select "Promise Technology Inc, Ultra100 IDE

Controller" and then click on "Next".

-Click on "Next" at the "Start Device Driver Installation" dialog box.

-Click "YES" at the "Digital Signature" dialog box.

-Click "Finish" and then click on "Close" on the "Promise Technology Inc,

Ultra100 IDE Controller" properties box.

-Click on "YES" to restart the computer when prompted. Leave the System Boot

Disk with the Ultra100 Drivers and BIOS in the A: drive.

STEP TWO

-Once you have restarted the computer with the System Boot Disk and have

reached the A:\ Prompt, type "ptiflash" (with no quotations) and then press

the "Enter" key.

-Select option 1 on the menu by pressing the "1" key on your keyboard.

-Type "a:\ ulbios.old" (without quotations) and then press the "Enter" key.

-The "Backup Success" message will appear, press the "Enter" key.

-Select option 2 on the menu by pressing the "2" key on your keyboard.

-Type, "a:\ ulbios.bin" and then press the "Enter" key. During the flashing process. DO NOT TURN OFF THE COMPUTERS POWER AT ALL. DOING SO

WILL RESULT IN A CARD THAT IS UNUSABLE.

-Once the "Update Success" message appears, press the "Enter" key, eject

the System Boot Disk, and then press Ctrl-Atl-Del to restart the computer.

NT 4.0 (All Versions) Driver and BIOS Upgrade Instructions

STEP ONE

-From the Windows NT 4.0 desktop, double click on "My Computer", double-click on "Control Panel", and then double click on "SCSI Adapters".

-Click on the "Drivers" tab, and then select "Promise Technology Inc, Ultra100

IDE Controller" and then click on "Remove".

-Insert the System Boot Disk with the Ultra100 Drivers and BIOS. Click the

"Add" button and then click "Have Disk".

-Click on "OK", and then select "Promise Technology Inc, Ultra100 IDE

Controller" and then click "OK".

-Click on "YES" to restart the computer when prompted. Leave the System Boot

Disk in the A: Drive.

STEP TWO

-Once you have restarted the computer with the System Boot Disk and have reached the A:\ Prompt, type "ptiflash" (with no quotations) and then press

the "Enter" key.

-Select option 1 on the menu by pressing the "1" key on your keyboard.

-Type "a:\ ulbios.old" (without quotations) and then press the "Enter" key.

-The "Backup Success" message will appear, press the "Enter" key.

-Select option 2 on the menu by pressing the "2" key on your keyboard.

-Type, "a:\ ulbios.bin" and then press the "Enter" key. During the flashing

process. DO NOT TURN OFF THE COMPUTERS POWER AT ALL. DOING SO

WILL RESULT IN A CARD THAT IS UNUSABLE.

-Once the "Update Success" message appears, press the "Enter" key, eject

the System Boot Disk, and then press Ctrl-Atl-Del to restart the computer.

Windows 98 Driver and BIOS Upgrade Instructions

STEP 1

-From the Windows 98 Desktop right click on "My Computer" and then select

"Properties". Click on the "Device Manager" tab and then double click on

"SCSI Controllers".

-Double click on "Promise Technology Inc, Ultra100 IDE Controller" and

then click on the "Driver" tab.

-Click on "Update Driver" and then click on "Next".

-Select "Display a list of all drivers in a specific location" and then click on

"Next".

-Insert the System Boot Disk with the Ultra100 Drivers and BIOS, Click on

"Have Disk" and then click "OK".

-Select "Promise Technology Inc, Ultra100 IDE Controller" from the list

and then click on "Next".

-Click on "Next" once more and then click on "Finish".

-Click on "YES" to restart the computer when prompted and leave the System

Boot Disk in the A: drive.

STEP TWO

-Once you have restarted the computer with the System Boot Disk and have

reached the A:\ Prompt, type "ptiflash" (with no quotations) and then press the

"Enter" key.

-Select option 1 on the menu by pressing the "1" key on your keyboard.

-Type "a:\ ulbios.old" (without quotations) and then press the "Enter" key.

-The "Backup Success" message will appear, press the "Enter" key.

-Select option 2 on the menu by pressing the "2" key on your keyboard.

-Type, "a:\ ulbios.bin" and then press the "Enter" key. During the flashing

process. DO NOT TURN OFF THE COMPUTERS POWER AT ALL. DOING SO

WILL KILL THE CARD.

-Once the "Update Success" message appears, press the "Enter" key, eject

the System Boot Disk, and then press Ctrl-Atl-Del to restart the computer.

Windows 95 B or C Driver and BIOS Upgrade Instructions

Use Windows 98 Instructions Above

How can I Boot from Ultra100, CMOS, SCSI, Configuration?

2004-06-02T13:58:00.0000000

Product: Ultra100TX2

Platform: all

Firmware/Bios Version: all

Cause: change the Boot Sequence in your CMOS, PCI Slot preference, Motherboard Compataibility.

How do I boot from the Ultra100TX2 if I already have a SCSI card in the system?

2004-06-02T13:16:00.0000000

Product: Ultra100TX2

Platform: Windows, Novell, Linux

Firmware/Bios Version: all

Cause: Booting from Ultra 100TX2 w/additonal SCSI Controller in System, BIOS, Configuration, PCI Slot preference, CMOS BIOS settings.

Solution: If you have an actual SCSI controller in the system, the computer will attempt to boot from whichever controller is seen first. To get one controller to be seen before another, you must get it’s BIOS to load first. Manipulating the BIOS address that the card is set to use normally does this. However, the Ultra100 is fully PnP. This means that only the PnP BIOS on the motherboard can control which resources our card uses. In most cases, the PCI slot with the highest priority will be assigned the lowest BIOS address. On most motherboards, the PCI slot with the highest priority is PCI slot #1.