PegasusPro Family Articles

How to Reset the Admin Password for PegasusPro or VTrak N1616

2025-01-23T13:30:16.6700000

Follow these steps to reset the admin password for your PegasusPro R8/R16 or VTrak N1616:

Steps to Reset the Admin Password

Access the WebPAM InSight Login Page:
- Open your browser and navigate to the WebPAM InSight login page.
- Click on "Forgot Admin Password?"
Enter the Unit's Serial Number (S/N):
- Follow the on-screen prompts to input the unit's Serial Number (S/N).
- The Serial Number can be found on the back of the unit.

Need Further Assistance?

For additional support:

Register your product and create a support case on our website.
Detailed instructions for submitting a support case can be found here:
Submitting a Support Case

How to Save a Service Report from the PegasusPro R8 or PegasusPro R16

2025-01-17T15:17:52.0100000

When facing issues with the PegasusPro R8 or PegasusPro R16, it is essential to prepare a Service Report before contacting Promise Technical Support. The Service Report provides crucial information to aid in troubleshooting and resolving issues.

Steps to Generate and Save a Service Report

Access WebPAM Insight
- Open a browser and navigate to the WebPAM Insight interface using the IP address of your PegasusPro.
- Log in with your credentials.
Create the Service Report
- Locate the arrow icon in the WebPAM interface to reveal a drop-down menu.
- Select Create Service Report and click Download Service Report.
Save the Report
- A new window will appear, prompting you to choose a folder to save the Service Report.
- Select the desired folder and confirm.
- Use Finder (on macOS) or File Explorer (on Windows) to verify that the report has been saved in the chosen location.

Why the Service Report is Important

The Service Report contains vital details about the system's status and recent events, enabling Technical Support to diagnose and address your issue.

How to Attach the Service Report to a Support Case

Refer to this Promise KB article for detailed instructions on attaching files to a web support case.

PROMISE Pegasus Pro R8/R16 Tutorial Videos

2024-11-20T14:51:56.7300000

Product introduction

Hardware Cabling

Initial setup, management, and access

Service & Parts Replacement

How to save the Service Report in PegasusPro R8/R16

2024-10-29T02:25:36.4400000

In most troubleshooting scenarios, Promise Support will need the Service Report to diagnose the problem. The Service Report contains event logs, configuration details, and the status of all hardware components.

After logging into WebPAM Insight, start at the Dashboard menu. This menu provides a real-time overview of the physical enclosure hardware and functional systems of the PegasusPro.

To download the Service Report, click on the arrow icon to open the drop-down menu and select Download Service Report.

PegasusPro R8/R16 Power Consumption

2024-10-29T02:21:34.6400000

PegasusPro Power Consumption

PegasusPro R8
System status	Input Voltage	Frequency	Current (A)	Power Consumption (W)	Thermal Output
System status			Current (A)	Power Consumption (W)	(BTU/Hr)
Operation	110V	60Hz	2.394	262	894.206
Operation	230V	50Hz	1.133	259.2	884.6496
Power on Max	110V	60Hz	2.285	251	856.663
Power on Max	230V	50Hz	1.072	244.7	835.1611




PegasusPro R16
System status	Input Voltage	Frequency	Current (A)	Power Consumption (W)	Thermal Output
System status			Current (A)	Power Consumption (W)	(BTU/Hr)
Operation	110V	60Hz	3.766	410	1399.33
Operation	230V	50Hz	1.738	393.2	1341.9916
Power on Max	110V	60Hz	5.81	637	2174.081
Power on Max	230V	50Hz	2.702	607	2071.691

Note:

Power on Max: The highest value at the moment of Power-on

How to Repair a File System in PegasusProR8/R16

2024-10-29T02:20:42.5930000

In certain instances, the file system of the PegasusPro R8/R16 may be susceptible to corruption, typically due to abnormal shutdowns, power failures, or hard disk malfunctions. The extent of file system corruption can vary, and in unfortunate cases, this may result in the failure to load the team volume and its folders, leading to filesystem errors.

To address and repair a corrupted file system, please follow these steps:

Log in to the unit's WebPAM Insight.
Navigate to Storage -> Team.
Locate the desired Volume, click the three dots underneath, and select "Start Repair."
Choose "Normal" as the Repair Mode to initiate the filesystem repair process.

Important Considerations:

During the file system repair, the volume will be unmounted and inaccessible.
All team folders associated with the team volume will be temporarily unavailable.
The duration of the file system repair process may vary based on the size of the volume.
In the event that the Normal mode repair proves unsuccessful, consider attempting the "Force" mode to repair the filesystem.