Pegasus M4 Articles

How to Save a Service Report from the PegasusM4 by using Promise Utility Pro

2025-11-06T07:10:15.7270000

Prior to calling Promise Technical Support for any PegasusM4 related issues, please capture and prepare the Service Report:

1.Open the Promise Utility Pro, make sure that Pegasus M4 could be detected, and select it.

2.Go to controls tab > select M4 device > select three dots > Device Service Report.

The output will be a zip file.

Generating a service report is vital in assisting Technical Support with the resolution of Pegasus issues.

Updating Firmware for Pegasus M4 Using Promise Utility Pro

2024-12-02T12:45:46.6930000

To ensure optimal performance and security of your Pegasus M4, follow these steps to update the firmware seamlessly:

1. Access PROMISE Support

Visit the PROMISE support website:
Download Firmware for Pegasus M4.
Download the latest firmware image file (.img) to your Host PC or a TFTP server.

2. Preparation

Ensure no background activities are running on the RAID subsystem to avoid interruptions during the update process.

3. Open Promise Utility Pro

Launch Promise Utility Pro.
On the main page displaying connected Thunderbolt devices, locate the Firmware Update option.

4. Choose a Download Method

Select one of the two available options based on your setup:

a. Local File via HTTP

Click Choose File and locate the firmware image file saved on your system.
Select the file and click Open to proceed.

b. TFTP Server

Enter the TFTP server's host name or IP address, port number, and the file name of the firmware image.

5. Upload the Firmware File

Click the Choose File button and navigate to the firmware file location on your system.
Select the .img file and upload it.

6. Update the Firmware

Check the checkbox on the update window to confirm the update.
Initiate the update by selecting the Update option.

7. Wait for the Update Process

Allow the system a few seconds to complete the firmware update.

8. Restart the System

Once the update is finished, restart the system to apply the changes.

9. Verify the Firmware Version

After restarting, re-open Promise Utility Pro to verify that the firmware has been successfully updated.
The updated firmware version will be displayed in the device information section.

Important Notes:

Ensure a stable power source during the update process to avoid interruptions.
For any issues encountered during the update, refer to the user manual or contact PROMISE Technical Support.

Pegasus M4 Product Introduction Video

2024-11-22T16:03:04.1870000

Noise Level of Pegasus M4

2024-10-29T17:38:03.1600000

Introduction:

The Pegasus M4 is a high-performance storage solution designed for professionals and power users who require ample storage capacity and fast data transfer speeds. While its performance and features are important considerations, another crucial aspect for many users is the noise level produced by the device. This article provides information about the noise level of the Pegasus M4 to help users make informed decisions about their storage needs.

Noise Level of Promise Technology Pegasus M4:
The noise level of the Pegasus M4 is specified at 35.5 dBA.

Noise levels are significant considerations, especially in environments where low noise is desired, such as offices or quiet working spaces. The Pegasus M4's noise level of 35.5 dBA falls within the range of typical noise levels found in an office setting. It is important to note that the noise level can vary depending on factors such as ambient noise in the environment and the specific configuration and usage of the device.

Managing Noise Levels:
While the Pegasus M4 is designed to operate at a low noise level, there are additional steps users can take to minimize the perceived noise in their workspaces:

1. Placement: Position the Pegasus M4 in an area where its noise output is less likely to be directly audible or cause disturbances.
2. Soundproofing: Consider using soundproofing materials or enclosures to minimize noise transmission.
3. Ventilation: Ensure adequate airflow and cooling to prevent the device from running at high speeds, which can contribute to increased noise levels.
4. Maintenance: Regularly clean and inspect the device for any obstructions or dust buildup that might affect the fan operation and noise level.

Conclusion:
The Pegasus M4 is a high-performance storage solution that offers users ample storage capacity and fast data transfer speeds. With a noise level of 35.5 dBA, the device operates at a relatively low noise level, suitable for most office or quiet working environments. By understanding the noise level and implementing appropriate placement and maintenance practices, users can further optimize the overall noise experience when utilizing the Pegasus M4 for their storage needs.

Pegasus M4 Power Consumption

2024-10-29T17:36:57.7070000

Pegasus M4 Power Consumption

System status	Input Voltage	Frequency	Current (A)	Power Consumption (W)	Thermal Output
System status	Input Voltage	Frequency	Current (A)	Power Consumption (W)	(BTU/Hr)
Normal Operation	110V	60Hz	0.285	29.1	99.3
Normal Operation	230V	50Hz	0.181	30.2	103.1
Standby Mode	110V	60Hz	0.229	22.8	77.8
Standby Mode	230V	50Hz	0.149	22.4	76.5
Max Power	110V	60 Hz	0.244	24.7	84.3
Max Power	230V	50 Hz	0.148	23.3	79.5

Managing a Pegasus M4 with a modern macOS

2024-10-29T02:14:58.1370000

To use a Pegasus M4 on a modern MAC, use the latest PegasusM4 driver. For Intel macOS, the driver is builtin. For M1/M2/M3 macOS use the DEXT driver v21.1.0-2

https://www.promise.com/DownloadFile.aspx?DownloadFileUID=7015

After installation, ensure to 'allow' the driver in System Settings on your Mac. For assistance, please refer to the Guide.

Managing a Pegasus M4 with a modern macOS

To manage a Pegasus M4 on a modern MAC, Use the latest Promise Utility, v4.06.0000.04

https://www.promise.com/DownloadFile.aspx?DownloadFileUID=6878

Updating firmware in a Pegasus M4

Prior to utilizing the Pegasus M4 with your Mac computer, it's crucial to complete the update procedure. Please be aware that the Pegasus M4 firmware file isn't intended for Mac use; instead, it's utilized by the Promise Utility to update the Pegasus M4 firmware.

Download and use the latest Pegasus M4 firmware v6.06.0000.45

https://www.promise.com/DownloadFile.aspx?DownloadFileUID=7011

To update the firmware using the latest Promise Utility:

1. From the Admin drop-down menu in the menu bar of the Promise Utility, choose Firmware Update.

2. Click on the padlock icon to unlock the menu, and type in the password for your computer when the prompt appears.

3. Click the Choose File button and locate the .img file you downloaded.

4. Click the Submit button.

5. In the Confirmation box, type the word “confirm” in the field provided and click the Confirm button.

6. The process will take several seconds to complete. Once the process has completed, it is necessary to restart the computer.Once the computer is powered on and booted up, you may continue to use the Pegasus M4.

To update the firmware using the latest Promise Utility Pro, refer to this KB article: https://kb.promise.com/thread/pegasus-m4-firmware-update-by-promise-utility-pro/