iOS and Android Articles

How to Execute a USB Transfer (iOS and Android)

2017-10-29T02:35:15.6570000

Table of Contents
A. How to Execute a USB Transfer (iOS)
B. How to Execute a USB Transfer (Android)

Note: This feature is only available for the Owner, and not for the members registered to the Apollo device.

Make sure you have your external USB drive connected to your Apollo device before executing the process.

A. How to Execute a USB Transfer (iOS)

Open the Apollo Utility app and click on the Settings
Click on the USB Transfer icon.
The name of your USB External Device will be displayed in this screen.
Click Start to execute the USB Transfer process.
The 2nd screen will display the USB Transfer progress.
In the 3rd screen, you will receive a message once the USB Transfer completed successfully.
Click Done once it has completed successfuly.

B. How to Execute a USB Transfer (Android)

Open the Apollo Utility and click on the menu icon on the top left corner of the screen.
Click on the Settings icon
Click on the USB Transfer option.
The name of your USB External Device will be displayed in this screen.
Click Next to execute the USB Transfer process.
The 2nd screen will display the USB Transfer progress.
In the 3rd screen, you will receive a message once the USB Transfer completed successfully.
Click Done once it has completed successfuly.
In the main menu of the Apollo Utility, the USB Transfer progress is also displayed. A yellow indicator light will also be displayed during USB Transfer process.

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How do I Reset the Apollo 2 Duo (iOS and Android)

2017-10-28T22:10:30.0770000

Table of Contents
A. How to Reset the Apollo 2 Duo (iOS)
B. How to Reset the Apollo 2 Duo (Android)

Note: Resetting the Apollo from the utility, will erase all the contents and data associated with the device.
In addition, this will un-claim the device from the owner of the Apollo 2 Duo.

Only the owner of the Apollo 2 Duo can reset the Apollo.

A. How to Reset the Apollo 2 Duo (iOS)

Open the Apollo Utility App.
Click the gear icon.
Click on the Apollo 2 Duo device that you want to Reset.
Click the Reset button.
Type CONFIRM in the pop-up window to reset the Apollo 2 Duo device.

B. How to Reset the Apollo 2 Duo (Android)

Open the Apollo Utility app and click the menu button on the top corner.
Click on Settings.
Select the the Apollo 2 Duo device you want to reset.
Click the Reset button.
Type CONFIRM in the pop-up window to reset the Apollo 2 Duo device.

How to Discontinue an Apollo User's Membership (iOS and Android)

2017-10-28T17:53:23.2030000

Table of Contents
A. How to Discontinue Membership (iOS Utility)
B. How to Discontinue Membership (Android Utility)

Note 1: This feature is only available in Apollo Cloud 2 Duo models. In the Apollo 1 Series, only the owner of the Apollo can remove a registered member.

Note 2: Only a registered Apollo 2 Duo member can discontinue their membership. The owner will have to reset the Apollo device to unclaim ownership of the Apollo 2 Duo.

A. How to Discontinue Membership (iOS Utility)

Open the Apollo Utility.
Click on Settings.
Click on Apollo 2 Duo.
Click on Discontinue Membership.
Type CONFIRM in the pop-up window and click OK.

B. How to Discontinue Membership (Android Utility)

Open the Apollo Utility and click the Menu button on the top corner of the screen.
Click on Settings from the left panel.
Click on Apollo 2 Duo.
Click on Discontinue Membership.
Type CONFIRM in the pop-up window and click OK.